Nicole Gutierrez
Coral Springs,FL
Summary
Science oriented individual looking to specialize in skin care formulation. The main goal is to create products to help women and men of different ages and backgrounds feel confident, while still focusing on sustainability.
Overview
3
3
years of professional experience
Work History
Testing Lab Assistant Intern
Cosmo International Corp.
Sunrise, FL
03.2023 - Current
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Collaborated with other departments to establish cohesive laboratory operations.
- Recorded and analyzed data to produce reports of results.
- Interpreted laboratory results to provide technical advice to scientists.
- Collaborated with researchers and scientists to design and execute experiments.
- Assisted scientists by collecting and organizing laboratory data.
Server Shift Leader
DVASH
Boca Raton, FL
02.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Project Coordinator
Wicks Only
Coral Springs, FL
01.2022 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Server
Anthony's Coal Fire Pizza
Coral Springs, FL
01.2020 - 01.2022
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Medical Assistant
Specialty Gastro Center/ Lighthouse Foot & Ankle
Lighthouse Point FL
05.2021 - 07.2021
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Verified patient insurance coverage and collected required co-payments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Bachelor of Science - Biology
Florida Atlantic University
Boca Raton, FL08.2023
Skills
- Bilingual
- Customer service
- Project Management
- Employee Training
- Microsoft Office
- Cleaning and Sanitation
- Lab Experience
Languages
Spanish
Native or Bilingual
Timeline
Testing Lab Assistant Intern
Cosmo International Corp.
03.2023 - Current
Server Shift Leader
DVASH
02.2022 - Current
Project Coordinator
Wicks Only
01.2022 - Current
Medical Assistant
Specialty Gastro Center/ Lighthouse Foot & Ankle
05.2021 - 07.2021
Server
Anthony's Coal Fire Pizza
01.2020 - 01.2022
Bachelor of Science - Biology
Florida Atlantic University