Nicole Guzman
Shelton,CT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Care Team Lead
The Junkluggers
Seymour, CT
08.2020 - Current
- Provide helpful advice on coping with job-related challenges.
- Identify individual Customer Care representative and team training needs.
- Collaborated with management to develop strategies for improving overall customer experience.
- Handled escalated customer concerns, resolving situations satisfactorily and restoring clients'' confidence in the company.
- Conducted regular evaluations of staff performance, providing coaching sessions as needed to support ongoing development.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new employees on best practices and customer care procedures.
Aide
Hall Neighborhood House
Bridgeport, CT
01.2020 - 08.2020
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supervised children during in-classroom activities and on playground.
- Organized snack time and nap hours.
Deli Clerk
BJ's Wholesale
Stratford, CT
08.2018 - 12.2019
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Education
High School Diploma -
Bullard - Havens Technical High School
Bridgeport, CT06.2018
Skills
- Appointment Scheduling
- Customer Service
- Excellent Communication
- Computer Skills
- Teamwork and Collaboration
- Cleanliness and Sanitation
- Professional Appearance
- Issue Resolution
Languages
Fluent Spanish and English
Timeline
Customer Care Team Lead
The Junkluggers
08.2020 - Current
Aide
Hall Neighborhood House
01.2020 - 08.2020
Deli Clerk
BJ's Wholesale
08.2018 - 12.2019
High School Diploma -
Bullard - Havens Technical High School