Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Hagerl

Nicole Hagerl

Denver,CO

Summary

5+ years of experience and a proven track record of B2B account expansion and management from small to enterprise accounts. Trusted consultant for customer service and solution needs within vertical and territory based targets. Seeking an opportunity to continue grow and learn in the SaaS industry.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Park Place Technologies
Denver, CO
12.2023 - Current
  • Key point of contact for customers throughout their contract life cycle and responsible for facilitating all operational responsibilities.
  • Manage renewal process for 125 assigned accounts.

Account Manager

NetSuite Oracle
Denver, Colorado
09.2021 - 05.2023
  • Manage 31 small-and-medium sized accounts with an annual value from $17K-$200K.
  • At 108% of FY23 renewal quota attainment.
  • ARR expansion over 65% of accounts with net-new opportunities.
  • Manage sales through rolling 90-day forecasting, account strategy and planning, resource allocation and MEDDIC.
  • Deliver value propositions clearly and persuasively to a variety of different audiences, including C-Level executives.

Senior Account Executive

Zayo Group Holdings Inc.
Denver, CO
10.2019 - 09.2021
  • Exceeded quota by over 160% in FY2020.
  • Efficiently managed relationships with medium to large enterprise accounts.
  • Understood the customers’ needs and consulted on services and solutions, network goals to prepare quarterly business reviews and formalize partnerships.

Account Manager

Zayo Group Holdings Inc.
Denver, CO
07.2018 - 10.2019
  • Managed approximately 200 accounts while maintaining a high degree of responsiveness to customers and internally.
  • Prospected into new and existing account; Closed on net new logos through leads process.

Education

Bachelor of Science - Leads School of Business Marketing - Sales Track

University Of Colorado At Boulder
Boulder, CO

Skills

  • Salesforce and NetSuite CRM
  • Account expansion
  • Renewal processes and contract negotiation
  • Demonstrate value and ROI through presentation
  • Internal and external relationship development
  • Pipeline generation and forecasting strategy

Timeline

Customer Support Specialist

Park Place Technologies
12.2023 - Current

Account Manager

NetSuite Oracle
09.2021 - 05.2023

Senior Account Executive

Zayo Group Holdings Inc.
10.2019 - 09.2021

Account Manager

Zayo Group Holdings Inc.
07.2018 - 10.2019

Bachelor of Science - Leads School of Business Marketing - Sales Track

University Of Colorado At Boulder

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