Nicole Ham

Delivered CalAIM Enhanced Care Management (ECM) and Housing Tenancy & Sustaining Services to high-acuity members experiencing homelessness, chronic health conditions, behavioral health needs, and social instability.

Conducted comprehensive whole-person assessments addressing medical, mental health, substance use, housing, income, and social determinants of health.

Developed, implemented, and monitored individualized care plans aligned with member goals, CalAIM standards, and managed care requirements.

Coordinated care across medical providers, behavioral health, social services, housing authorities, and community-based organizations to ensure continuity and reduce service gaps.

Served as a housing locator, identifying available units and coordinating with landlords, property managers, and housing partners to secure permanent housing.

Assisted members with housing applications, documentation, reasonable accommodation requests, and move-in readiness.

Provided tenancy sustaining services, including lease education, rent payment navigation, landlord mediation, eviction prevention, and housing stability planning.

Responded to member crises using trauma-informed, de-escalation, and problem-solving approaches to support stabilization and housing retention.

Advocated for members to resolve barriers related to healthcare access, benefits, transportation, income, and housing compliance.

Maintained accurate, timely documentation in compliance with CalAIM, Medi-Cal, and managed care plan standards.Collaborated with interdisciplinary teams to track outcomes, improve service delivery, and support long-term member stability.

Coordinated daily operations of a women’s residential shelter, ensuring a safe, structured, and trauma-informed environment.

Supervised, trained, and scheduled shelter staff to maintain consistent coverage and high-quality service delivery.

Managed resident intake, orientation, and exit processes in compliance with program policies and funding requirements.

Addressed resident crises, conflicts, and safety concerns using de-escalation and trauma-informed practices.

Enforced shelter policies, professional boundaries, and safety protocols to support resident and staff wellbeing.

Collaborated with case managers, behavioral health providers, and community partners to support resident stability and service linkage.

Maintained accurate documentation, incident reports, and operational records in accordance with agency standards.

Served as a liaison between frontline staff and leadership, supporting program communication and accountability.

Supported staff development, performance feedback, and adherence to ethical and professional standards.