Nicole Harder
Roselle Park
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Assistant Manager
Skechers USA Retail, LLC
Springfield
07.2025 - Current
- Ensures smooth and efficient workflow by assisting in the management of daily operations using strong organizational skills
- Assists store manager in overseeing inventory management, staff scheduling, and customer service to enhance operational efficiency
- Collaborates with management to implement sales strategies, achieving monthly targets and increasing sales performance
- Manages cash handling procedures, ensuring 100% accuracy in cash register transactions and accountability for all funds
- Assumes responsibility for opening or closing the store, ensuring proper security measures were followed
- Trains and mentos new employees on company policies, procedures, and customer service standards, fostering a knowledgeable team
- Resolves customer complaints or concerns promptly and effectively, maintaining high customer satisfaction levels
- Maintains a clean and organized sales floor at all times, enhancing the shopping experience for customers
Cashier/Sales Associate
Ace Hardware
Clark
03.2024 - 03.2025
- Delivered friendly, attentive retail customer service, enhancing customer satisfaction and loyalty
- Maintained merchandise displays, improving product visibility and encouraging customer purchases
- Maintained merchandise displays to maximize product visibility and drive sales
- Processed customer transactions, ensuring accurate cash handling and seamless checkout experiences
Cashier/Sales Associate
CB Pet Market
Garwood
07.2022 - 11.2022
- Answered phones and assisted callers with inquiries and order holds
- Maintained store cleanliness and promptly addressed accidents
- Maintained store organization by ensuring products were properly displayed and aisles were clear. and tidy and clean up any accidents quickly
- Suggest different products suited to customers' needs
- Open and close store procedures
Assistant Manager
Rite Aid
Highland Park
08.2018 - 05.2021
- Assisted with general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates.
- Ensure merchandise on the sales floor and in the stock room is in order and easy to access.
- Ensure all merchandise is set up according to planograms received from the corporate office.
- Process recalled, damaged, outdated, and transferred merchandise.
- Received merchandise deliveries, verified vendor invoices for accuracy, and entered invoice information into inventory system.
- Follow proper procedures for cash transactions and bank deposits.
- Removed outdated products from sales floor, maintaining product quality and compliance with company standards.
Assistant Store Manager
Gymboree Corporation
Edison
08.2017 - 08.2018
- Provided exceptional customer service and resolved various customer inquiries over the phone to ensure customer satisfaction
- Processed customer transactions and assisted customers in finding merchandise to enhance shopping experience
- Displayed new merchandise and maintained a clean, well-organized store to enhance the shopping experience
- Managed multiple tasks efficiently and maintained productivity during long periods of standing
Head Cashier
Barnes & Noble
Edison
10.2015 - 12.2017
- Processed customer transactions and assisted with merchandise selection to enhance customer experience
- Signed up over 500 new memberships, ranking number five in the district for membership sales for the fiscal year
- Processed customer transactions, assisted with merchandise selection, and provided exceptional customer service
- Completed end-of-day procedures, created bank deposits, and filed paperwork accurately to ensure smooth operations
- Closed shift for the business day, created bank deposits for the next day, and accurately filed paperwork
- Handled multiple tasks efficiently during peak hours in fast-paced environment while working independently for extended periods
Education
Associate's degree - English
Middlesex County College
Edison, NJHigh school diploma or GED -
Edison High School
Edison, NJSkills
- Retail Operations
- Store Management
- Team Leadership
- Staff Training & Development
- Customer Service
- Merchandising & Planograms
- Inventory Control
- Cash Handling and Financial Oversight
- Loss Prevention
- Shipping and Receiving
- Vendor Relations
- Microsoft Office
- Communication and Interpersonal Skills
- Organization & Time Management
- Problem Solving & Decision Making
Certification
Driver's License, Non-CDL Class C
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Assistant Manager
Skechers USA Retail, LLC
07.2025 - Current
Cashier/Sales Associate
Ace Hardware
03.2024 - 03.2025
Cashier/Sales Associate
CB Pet Market
07.2022 - 11.2022
Assistant Manager
Rite Aid
08.2018 - 05.2021
Assistant Store Manager
Gymboree Corporation
08.2017 - 08.2018
Head Cashier
Barnes & Noble
10.2015 - 12.2017
Associate's degree - English
Middlesex County College
High school diploma or GED -
Edison High School