Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Nicole Hart

Dallas,TX

Summary

Dynamic operations specialist with extensive experience at Spectrum, excelling in network optimization and incident resolution. Proven track record in managing alarms and enhancing service reliability. Skilled in technical troubleshooting and performance management, consistently driving improvements in service delivery and operational efficiency. Adept at collaborating with cross-functional teams to achieve organizational goals.

Overview

19
19
years of professional experience

Work History

Regional Operations Center Specialist

Spectrum
Frisco, TX
02.2025 - Current
  • Monitor and manage alarms for the Hybrid Fiber Coax (HFC) Outside Plant (OSP) network, ensuring optimal service delivery.
  • Perform intake triage, correlate alarms, and collect key information for incident resolution.
  • Create and manage tickets and work orders, dispatch maintenance teams, and support fix agents.
  • Collaborate with cross-functional teams to identify and mitigate impairments, enhancing service reliability.

Manager

Caven Enterprises
Dallas, TX
05.2018 - Current
  • Oversee business operations and staff coordination for community-focused events.
  • Organize and host 501(c)(3) charity fundraising events, enhancing community engagement.
  • Manage staffing for organized events, ensuring daily sales goals and targets are met.
  • Administer high-revenue budget management, optimizing financial resources.

Fiber Network Technician, Advanced Technical Support

Frontier
Irving, remote
04.2016 - 11.2023
  • Conducted network monitoring using packet analysis tools for performance assessment.
  • Provisioned network services from Gateway routers to Fiber optic demarcation points.
  • Addressed automation discrepancies for network pathways, ensuring accurate service delivery.
  • Provided Tier 2 field support for installation issues, assisting Outside Plant technicians.
  • Managed vendor relationships for fiber optic equipment, ensuring inventory accuracy.
  • Led outage bridges for federally regulated Copper Voice services, maintaining detailed outage records.
  • Utilized Remedy for incident response and change management processes.

Fiber Network Technician, Fiber Solutions Center

Verizon
Irving, TX
02.2014 - 04.2016
  • Performed network maintenance and provided customer networking solutions.
  • Provisioned network services and managed transport layer network components.
  • Delivered Tier 3 technical support for phone systems, network monitoring, IPTV diagnostics, data, and VoIP troubleshooting.
  • Utilized ticketing management systems for efficient ticket organization and prioritization.
  • Supported fiber network solutions and participated in incident response and change management using Remedy.

Fiber Customer Support Analyst, Fiber Solutions Center

Verizon
Irving, TX
03.2008 - 02.2014
  • Provided analytical support for fiber network services, offering frontline technical assistance.
  • Managed ticketing systems to ensure timely resolution of customer issues.

Fiber Network Field Technician, FTTH

Verizon
Garland, TX
05.2006 - 03.2008
  • Installed and repaired fiber network services for FiOS business and residential customers.
  • Conducted Outside Plant technician duties, including RF installations and frequency testing.
  • Performed fiber light testing and splicing for repairs.
  • Executed structured cabling for multi-dwelling unit residential installs and business customers.
  • Set up VoIP phone systems for business customers.

Education

Collin College
Plano, TX

Skills

  • Performance management
  • Bandwidth Evaluations
  • Switching technologies
  • VoIP systems
  • Routing Protocols
  • Technical documentation writing
  • Network Optimization
  • IP Addressing and Subnetting
  • TCP/IP
  • WAN
  • LAN
  • VPNs
  • IPv4/IPv6
  • Network Alarms Monitoring
  • OSI Model
  • HFC Networking
  • Fiber EMS systems
  • Load balancing
  • DOCSIS
  • OTDR
  • Cisco routers and switches
  • RF frequency testing
  • Agile project management
  • Vendor Management and Contract Offerings
  • Sales planning and inventory demand forecasting
  • Onboarding and workforce management
  • Employee training and recordkeeping
  • Data analysis and KPI tracking
  • Contract Labor Relations (1099 Employees)
  • Ticket management
  • Network monitoring
  • Alarm management
  • Incident resolution
  • Technical troubleshooting

Military Service

United States Army Reserve, 12/94, 12/03

Timeline

Regional Operations Center Specialist

Spectrum
02.2025 - Current

Manager

Caven Enterprises
05.2018 - Current

Fiber Network Technician, Advanced Technical Support

Frontier
04.2016 - 11.2023

Fiber Network Technician, Fiber Solutions Center

Verizon
02.2014 - 04.2016

Fiber Customer Support Analyst, Fiber Solutions Center

Verizon
03.2008 - 02.2014

Fiber Network Field Technician, FTTH

Verizon
05.2006 - 03.2008

Collin College

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