Excel
Heather Olson
Regional Manager
Fountain Valley,CA
Summary
Dynamic and results-driven professional with a proven track record, excelling in sales strategy development and performance management. Successfully increased sales revenue through innovative strategies while fostering strong customer relationships. Skilled at inventory control and leading teams to achieve their highest goals and high client satisfaction.
Overview
21
21
years of professional experience
Work History
Regional Resource Center Manager /Regional Outside Sales Representative
Beauty Solutions LLC.
Santa Cruz, CA
09.2014 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked employee work and inventory levels to maintain compliance with company and industry standards.
- Established performance standards and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership and open communication.
- Increased sales revenue by developing and implementing effective sales strategies.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Salon Manager / Stylist
Studio 37 Salon
Huntington Beach, CA
09.2012 - 09.2014
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Salon Manger /Hair Salon Assistant
Meleesa the Salon
Huntington Beach, CA
01.2004 - 09.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
Education
Cosmetology License - Cosmetology
Cerritos College
Norwalk, CA05-2012
Associate of Science - Nursing Science
Cerritos College
Norwalk, CA05-2007
Skills
- Performance management
- Sales strategy development
- Customer relationship management
- Inventory control
Software
Microsoft 365
Netsuite
Timeline
Regional Resource Center Manager /Regional Outside Sales Representative
Beauty Solutions LLC.
09.2014 - Current
Salon Manager / Stylist
Studio 37 Salon
09.2012 - 09.2014
Salon Manger /Hair Salon Assistant
Meleesa the Salon
01.2004 - 09.2012
Cosmetology License - Cosmetology
Cerritos College
Associate of Science - Nursing Science
Cerritos College
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