Nicole Hart
Laguna Hills,CA
Summary
Client-focused professional with 10+ years of experience supporting adolescents and adults across wellness, behavioral health, and healthcare environments. Skilled in sensitive client communication, intake and onboarding, relationship management, high-volume phone communication, CRM follow-up, cross-functional collaboration, and group facilitation.
Overview
13
13
years of professional experience
Work History
Growth Coach
Dormant Strength
Carlsbad, California
01.2014 - Current
- Facilitated 200+ in-person and virtual coaching and support-group sessions for adolescents and adults.
- Support adolescents and adults navigating eating disorders, body-image concerns, nutrition habits, and behavioral change through structured coaching, education, and accountability.
- Build trust during sensitive conversations, helping clients feel heard and supported while identifying goals, barriers, and appropriate next steps.
Studio & Event Coordinator
Breathe Degrees
Carlsbad, California
10.2023 - 02.2025
- Managed daily phone communication with current and prospective clients, answering questions, explaining wellness services, addressing concerns, and guiding prospects through scheduling, enrollment, and onboarding.
- Conducted proactive outbound outreach to for-profit and nonprofit organizations, professional sports teams, and health and wellness businesses to develop new relationships and expand program participation.
- Coordinated wellness programs and events for corporate and professional sports groups of 10–100+ participants while balancing scheduling, client communication, logistics, and relationship management.
Director of Client Services
Doctor Multimedia (Cullinan Digital)
La Jolla, California
01.2020 - 10.2020
- Promoted from Project Manager to Director of Client Services within two months and managed a portfolio of 80+ healthcare clients as a primary point of contact.
- Helped launch the company’s first telehealth solution for healthcare client websites during COVID-19, coordinating with providers and engineering teams to support implementation and continuity of patient access.
- Managed daily client communication while also connecting with prospective clients through the sales line, conducting intake calls, answering questions, and guiding next steps.
Education
Master of Theological Studies (MTS) - Theological Studies
St. Athanasius & St. Cyril Coptic Orthodox School
Irvine, CA06-2018
Bachelor of Arts - Health & Behavioral Studies
Chapman University
Orange, CA05-2015
Skills
- Client & Patient Support
- Behavioral Health & Wellness Support
- Intake & Onboarding
- Phone & Client Communication
- CRM Documentation & Follow-Up
- Relationship Management
- Cross-Functional Collaboration
- Group Facilitation
Timeline
Studio & Event Coordinator
Breathe Degrees
10.2023 - 02.2025
Director of Client Services
Doctor Multimedia (Cullinan Digital)
01.2020 - 10.2020
Growth Coach
Dormant Strength
01.2014 - Current
Master of Theological Studies (MTS) - Theological Studies
St. Athanasius & St. Cyril Coptic Orthodox School
Bachelor of Arts - Health & Behavioral Studies
Chapman University