Nicole Hatleli
Austin,United States
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Southern Minnesota Education Consortium
Austin, MN
09.2023 - Current
- Facilitated communication between different departments within the organization.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Created and maintained detailed records of student enrollment information.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Helped with MARSS reports and fixing errors in SIS.
Server
Austin Eagles Lookout Aerie 703
Austin, Minnesota
09.2019 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
Optician
Shopko Optical
Austin, Minnesota
11.2022 - 09.2023
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
Phlebotomist Technician
Mayo Clinic Health System
Austin, Minnesota
02.2021 - 11.2022
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Verified collection orders and communicated discrepancies to nurses.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Assistant Food Service Leader
Kwik Trip
Austin, Minnesota
07.2016 - 02.2021
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
High School Diploma -
Austin Senior High School
Austin, MN06.2018
Some College (No Degree) -
Riverland Community College
Austin, MNSkills
- Verbal and Written Communication
- Supply and Equipment Ordering
- Attention to Detail
- Work Order Preparation
- Problem-Solving
- Patient History Documentation
- Customer Service
- Computer Skills
- Microsoft Office
- Filing
- Business administration
- School records management
Timeline
Administrative Assistant
Southern Minnesota Education Consortium
09.2023 - Current
Optician
Shopko Optical
11.2022 - 09.2023
Phlebotomist Technician
Mayo Clinic Health System
02.2021 - 11.2022
Server
Austin Eagles Lookout Aerie 703
09.2019 - Current
Assistant Food Service Leader
Kwik Trip
07.2016 - 02.2021
High School Diploma -
Austin Senior High School
Some College (No Degree) -
Riverland Community College