Nicole Heard

· Discussed medication order clarifications with prescriber and agents of prescriber, updated orders to reflect communicated changes

· Provided accurate professional review and verification of specialty drugs that have complex drug dosing therapies.

· Worked on implementation of new Biosimilars to ensure the script was transferring all data correctly.

· Specialized TRC areas I work are RA&I, HIV and Women's Health

· Interpret and verified prescriptions with precision and accuracy.

· Drug utilization review on prescriptions to validate appropriate dosing, contraindications, allergies and incompatibility issues.

· MRXC review to ensure plans parameters regarding dispensing was followed based on insurance plan requirements.

· Dispensing of C2 medications for drug appropriateness, Red Flag cocktail issues, calculating morphine equivalence, reviewing OAARS and communicating with prescribers and patients on clinical findings.

Customer Service Lead I worked with highly escalated issues which required working in collaboration with other work streams to ensure orders were addressed in a timely manner. Monthly meeting with other customer service leads to ensure all work streams are aligned and SOPs were entered for distribution to the work force. Worked with medication error team to address spark point for the issue and addressed the most appropriate actions to right the wrong with the patient.

· Responsible for overseeing the data entry, data review, dispensing prescriptions. Which ensured medication order review and drug utilization review to have the best appropriate outcomes for patients.

· Provided comprehensive pharmaceutical care to patients and members of the healthcare team to ensure optimal medication therapy outcomes and formulary management.

· Evaluate inventory levels and placed orders as required . Oversaw the work of technician to ensure they were adhering to procedures and policies.