Nicole Heaven
Carlsbad,CA
Summary
Organized and dedicated professional with a proven track record of delivering exceptional customer service in fast-paced environments. Possesses keen attention to detail and strong decision-making skills, enabling efficient management of multiple concurrent tasks.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Housing Specialist
San Diego Housing Commission
San Diego, CA
03.2021 - 01.2022
- Thoroughly reviewed all COVID-19 Emergency Assistance Program applications to guarantee the completeness, correctness and eligibility
- Effectively communicated with clients, landlords, and the public to explain Commission program policies, procedures, and various courses of action.
- Maintained accurate records, files, and reports of program activities.
- Advised clients on their rights as tenants in accordance with local laws and regulations.
Security Clearance Investigator
Keypoint Government Solutions
Loveland, CO
01.2005 - 06.2012
- Ensured compliance with all federal laws and agency mandates by conducting thorough background investigations for employment suitability and security clearance determinations.
- Conducted face-to-face interviews with the subject, neighbors, coworkers, employers, friends, family and associates
- Conducted record searches at various institutions, including law enforcement agencies, courthouses, and educational facilities.
- Organized and maintained files of all investigative activities.
- Prepared detailed reports summarizing investigative activities and results.
- Followed up on leads obtained through interviews or other sources.
Child Support Officer
County of San Diego
San Diego, CA
01.2000 - 08.2004
- Collected information through interviews to validate facts, authenticate data, and identify individuals and financial assets
- Provided clear explanations of policies, procedures, and instructions to custodial and non-custodial parents.
- Assessed financial information and determined child support amounts.
- Assisted in the enforcement of court orders related to child support payments.
- Prepared case summaries and legal documents in order to present evidence in court proceedings related to child support issues.
- Maintained up-to-date knowledge of relevant state laws, regulations, policies, procedures, and guidelines pertaining to child support enforcement.
- Reviewed requests for modifications or exemptions from current Child Support orders based on changes in circumstances.
- Prepared documentation of administrative and legal actions related to child support orders.
- Negotiated settlements and agreements with parties outside of court.
Education
Bachelor of Arts - Anthropology
University of California San Diego
La Jolla, CA05.1999
Skills
- Superior Customer Engagement
- Detail-Oriented Analysis
- Analytical Decision Skills
- Deadline-Oriented Planning
- Comprehensive Case Coordination
- Effective Negotiation Techniques
- Policy Assessment
- Collaborative Engagement
- Focused Listening Skills
- Report Development
Certification
NAMI Certificate, 2021, Family and Peer Support Specialist
Affiliations
- NAMI HelpLine Information & Resource Referral Specialists - VOLUNTEER
Timeline
Housing Specialist
San Diego Housing Commission
03.2021 - 01.2022
Security Clearance Investigator
Keypoint Government Solutions
01.2005 - 06.2012
Child Support Officer
County of San Diego
01.2000 - 08.2004
NAMI Certificate, 2021, Family and Peer Support Specialist
Bachelor of Arts - Anthropology
University of California San Diego
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