Nicole Heinrichs
Tampa
Summary
Detail-oriented legal support specialist with a Master's in Political Science and experience in federal legal support and intelligence analysis. Successfully contributed to complex legal investigations, managed case files, and adapted to high-pressure situations, ensuring effective support for litigation teams and enhancing operational efficiency.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Legal Support Specialist
United Stats Attorneys Office- MDFL
Tampa
08.2025 - Current
- Guided litigation teams on strategies and software tools for organizing and presenting electronic case materials, enhancing case management efficiency.
- Assisted litigation teams with electronic evidence presentation in legal proceedings, including creating electronic exhibits, loading them into courtroom software, setting up presentation equipment, and developing demonstrative exhibits and multimedia clips.
- Designing and maintaining document review databases, to include creating, modifying, importing, and exporting load files
- Providing guidance and training teams on database functions.
- Delivered customer support services, troubleshooting issues and providing user assistance and training on litigation support software applications.
Legal Assistant
United States Attorney’s Office
Tampa
12.2023 - Current
- Legal assistant in the criminal division at the United States Attorney's Office supporting attorneys by performing administrative and research tasks, drafting documents, managing case files, and assisting in the preparation for trials and hearings.
- Drafted and finalized charging documents, including search warrants, complaints, indictments, and subpoenas, facilitating legal proceedings.
- Evaluated and organized legal documents, evidence, and case law, aiding attorneys in informed decision-making.
- Collaborated with attorneys, investigators, federal agents, and support staff to enhance team efficiency and support case outcomes.
- Utilized spreadsheets and word documents to manage legal data efficiently.
- Adapt to changing priorities and deadlines, manage unexpected challenges in a dynamic environment.
Campaign Intern
Ennis Campaign
Chesapeake
08.2023 - 11.2023
- Supported campaign team by organizing events, managing communications, conducting research, and promoting candidate's platform to enhance voter engagement.
- Engaged community members in direct conversations that successfully recruited new volunteers.
- Organized events designed to connect candidate with voters.
- Identified effective marketing channels and targeted customers to optimize campaign outreach.
- Conducted regular surveys and canvassing activities to identify potential voters.
Sustainability Consultant
Elisabeth Ignasiak Sustainability Consultant
Berlin
05.2023 - 08.2023
- Conducted research on sustainability plans to identify effective solutions and created deployment plans.
- Developed sustainability project goals, objectives or strategies in collaboration with other professionals.
- Recognized and documented problems affecting project progress., analyzed information and provided solutions to problems.
- Interned at Berlin-based sustainability consultancy, conducted research, supported client projects, and developed innovative solutions that enhanced sustainable practices.
- Organized daily tasks to maximize productivity and meet project deadlines. in order to complete all tasks within deadlines.
Disney College Program Intern
Walt Disney World Company
Orlando
04.2022 - 09.2022
- As an intern in the Disney College Program at The Walt Disney Company, I maintained accuracy in inventory tracking, handled high-volume transactions, and monitored guest behavior to ensure a safe and efficient retail environment.
- Provided exceptional guest service daily at a Fortune 500 company, assisting customers with inquiries and requests.
- Collaborated with multiple departments to maintain product quality and enhance customer experience.
- Coordinated multiple tasks effectively under pressure in a fast-paced retail environment.
- Organized and managed events with over 200 attendees, ensuring seamless execution and guest satisfaction.
Front Desk Agent
Hyatt
Chapel Hill
10.2021 - 04.2022
- Managed fast-paced front desk operations, addressing guests' needs to ensure satisfaction during peak times.
- Provided excellent customer service by managing check-ins and check-outs, handling reservations, and being flexible and calm in emergency situations, all while demonstrating strong organizational and planning skills to ensure smooth hotel operations.
- Greeted visitors and customers upon arrival, assisted with inquiries, and provided information to foster positive guest experiences.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Developed extensive knowledge of surrounding area to guide guests on dining options, entertainment, and shopping activities, enhancing their overall stay.
Lead Cashier
Ulta Beauty Inc.
Christiansburg
10.2019 - 10.2021
- Assisted in overseeing daily store operations, provided leadership to the team, ensured exceptional customer service, and trained new employees on company policies and procedures.
- Conducted training sessions for new employees, mentoring and developing cashiers with positive techniques to enhance skills and maximize team contributions.
- Provided detailed answers to customer inquiries about product features and availability, assisted with locating merchandise, and promoted key items to enhance customer experience.
- Ensured cleanliness and organization of counter and display areas to create an inviting atmosphere for customers.
Policy Research and Social Media Intern
Chiquita Jackson Enterprise
Remote
04.2021 - 08.2021
- Researched and tracked legislative issues impacting current public discourse.
- Developed strategic recommendations for updates to institutional programs and policies based on political climate and trends.
- Drafted articles, letters, reports and technical documents on policy and public affairs issues for publication.
- Conducted data analysis and provided insights to support campaign strategies, enhancing outreach and engagement efforts.
Merchandise Associate
Hot Topic Inc.
Christiansburg
10.2019 - 07.2020
- A merchandise associate is responsible for organizing and restocking products, assisting customers on the sales floor, maintaining store displays, and ensuring the store’s inventory is accurate and well-presented.
- Assisted customers with product inquiries and delivered exceptional customer service on the sales floor, fostering positive shopping interactions.
- Restocked shelves and organized products to maintain neat, fully stocked store displays, enhancing customer shopping experience.
- Maintained inventory accuracy and conducted inventory management tasks, such as stock counts, ensuring reliable stock levels and availability.
Security Officer
Allied Universal Security Services
Christiansburg
11.2018 - 11.2019
- Monitored and protected premises, enforced security protocols, prevented unauthorized access, and responded to emergencies to ensure the safety and security of people and property.
- Monitored premises and surveillance feeds while regularly patrolling to ensure safety of guests and property.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded swiftly to emergency situations to mitigate potential damage and injury.
- Verified identification of individuals entering and exiting facility to prevent unauthorized access.
Education
Master of Arts - Political Science
University of North Carolina At Chapel Hill
Chapel Hill, NC08-2023
Master of Arts - Study Abroad- Political Science
Humboldt-Universität Zu Berlin
Berlin, Germany08-2023
Bachelor of Arts - Political Science, Criminal Justice & German
Radford University
Radford, VA04-2021
Skills
- Litigation Support
- Litigation support software
- Electronic evidence presentation
- Evidence Presentation
- Case management
- Document management
- Case management
- Legal Research Techniques
- Dynamic flexibility
Clearance
Eligible for Top Secret-SCI Clearance
Personal Information
- Available: Immediately
- Citizenship: U.S. Citizen
- Driving License: Valid Driver’s License
Languages
German
Professional
Spanish
Elementary
Timeline
Legal Support Specialist
United Stats Attorneys Office- MDFL
08.2025 - Current
Legal Assistant
United States Attorney’s Office
12.2023 - Current
Campaign Intern
Ennis Campaign
08.2023 - 11.2023
Sustainability Consultant
Elisabeth Ignasiak Sustainability Consultant
05.2023 - 08.2023
Disney College Program Intern
Walt Disney World Company
04.2022 - 09.2022
Front Desk Agent
Hyatt
10.2021 - 04.2022
Policy Research and Social Media Intern
Chiquita Jackson Enterprise
04.2021 - 08.2021
Lead Cashier
Ulta Beauty Inc.
10.2019 - 10.2021
Merchandise Associate
Hot Topic Inc.
10.2019 - 07.2020
Security Officer
Allied Universal Security Services
11.2018 - 11.2019
Master of Arts - Political Science
University of North Carolina At Chapel Hill
Master of Arts - Study Abroad- Political Science
Humboldt-Universität Zu Berlin
Bachelor of Arts - Political Science, Criminal Justice & German
Radford University