Nicole Herman
Port Orange,FL
Summary
Professional with extensive experience in administrative support and retail operations. Managed calendars, client communications, and sensitive correspondence for More Wax LLC while ensuring confidentiality and efficiency. Supervised daily store operations at Kwik Trip, addressing customer inquiries and overseeing cash handling, inventory management, and staff training to enhance service quality and operational effectiveness.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Personal Assistant
More Wax LLC
Port Orange, Florida
12.2023 - Current
- Managed calendars, appointments, and client communications for More Wax LLC.
- Organized inbox, phone calls, and follow-up messages with clients.
- Coordinated and scheduled meetings with clients and team members to ensure effective communication.
- Supported owner with travel plans, errands, and day-to-day tasks.
- Maintained confidential information and handled sensitive correspondence carefully.
Assistant Store Leader
Kwik Trip
Menomonie, Wisconsin
09.2008 - 05.2026
- Supervised daily store operations at Kwik Trip convenience store.
- Handled customer concerns with clear, professional service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Assisted with scheduling, task assignment, and store communication.
- Monitored cash handling and register accuracy.
- Oversaw inventory counts and product replenishment.
- Enforced cleanliness and safety standards across sales floor.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Enforced loss prevention measures such as monitoring CCTV cameras and conducting bag checks at exits.
Education
Certificate - Wedding and Event Planning
U.S. Career Institute
Fort Collins, COHigh School Diploma - General
Boyceville High School
Boyceville, WIBachelor of Arts - Travel And Hospitality
Stratford University
Stratford, CTSkills
- Budget management
- Customer inquiry handling
- Guest relations
- Administrative experience
- Email communication
- Technical proficiency
- Digital literacy
- Telephone communication
- High-level administrative support
- Budget management
- Detail orientation
- Travel management software
- Organizational skills
- Hospitality operations
- Time management
- Travel management
- Employee engagement
- Scheduling appointments
- Travel arrangements
- Front desk
- Travel coordination
- Scheduling meetings
Personal Information
- Title: Assistant store Leader - Kwik Trip
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
Event planner, May 2013 to Present, Driver's License, ServSafe
Additional Information
- Title: Assistant store Leader - Kwik Trip
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Personal Assistant
More Wax LLC
12.2023 - Current
Assistant Store Leader
Kwik Trip
09.2008 - 05.2026
Certificate - Wedding and Event Planning
U.S. Career Institute
High School Diploma - General
Boyceville High School
Bachelor of Arts - Travel And Hospitality
Stratford University