Nicole Hernandez
Tuleta,TX
Summary
Hardworking Grievance Investigator proficient in collecting and reviewing documents, analyzing evidence and preparing reports. Decisive and flexible professional with a 6-year background of accomplishment in TDCJ.
Overview
9
9
years of professional experience
Work History
Grievance Investigator II
TDCJ William G. McConnell Unit
Beeville , TX
10.2021 - Current
- Carefully documented statements, observations and evidentiary materials.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Documented findings and prepared detailed reports.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Prepares records, correspondence, and repoorts; and evaluates and summarizes investigative findings.
Grievance Clerk I/ Grievance Alternate
TDCJ-William G. McConnell Unit
Beeville , TX
01.2019 - 10.2021
- Perform routine clerical work such as involve compiling and tabulating data; preforms data entry and retrieval; and review documents, maintaining files.
- Copy and distribute offender grievance documents; establishes and maintain offender grievance records and file to include automated information systems; and maintain logs of work progress, document processing and other records and correspondence.
- Respond to requests for information; and answer inquiries regarding administrative rules, regulations, policies and procedures.
- Assists in collecting evidence and data; obtains, verifies, and records evidence and documents for use in investigations; and contacts and interviews potential witnesses and complainants.
- Prepares records, correspondence, and repoorts; and evaluates and summarizes investigative findings.
Countroom Clerk II
TDCJ-William G. McConnell Unit
Beeville , TX
06.2016 - 01.2019
- Perform routine clerical work such as involve compiling and tabulating data; preforms data entry and retrieval; and review documents, maintaining files.
- Review documents to identify offender additions and deletions from the main unit roster; check offender absence documentation and ensures accuracy of information; performs data entry to maintain offender records and related reports; proof printed computer rosters to verify accuracy of data entry.
- Prepare and deliver offender-related reports; assists in resolving errors; type, retrieve and file offender documentation; maintain documentation files.
- Print, assemble, organize, and arrange board tags on count room board; receives, compile, and preform data entry of lay -in information; print and distributes lay-in passes and rosters; Organizes, assign, and review unit count room activities to include unit absentee tracking procedures; assign offender housing in compliance with legal, medical, and custody requirements.
- Respond to routine inquires regarding count room rules, regulations, policies, procedures, records, and reports. Organizes, assing and reviews the work of others, and assist in training and providing technical assistance to others.
Cashier
Fast Break
Pettus , TX
06.2015 - 06.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Key Holder/Cook Shift Leader
Dairy Queen
Pettus , TX
04.2013 - 06.2015
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store 3-5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Oversaw team of 3-5 employees.
Education
Pettus High School
Pettus, TX05.2015
Skills
- Organizational Systems
- Subject Interviewing
- Investigative Procedures
- Fact-Finding and Investigations
- Data Entry and 10-Key
- Record Sorting and Filing
- Materials Organization
- Data Gathering
Timeline
Grievance Investigator II
TDCJ William G. McConnell Unit
10.2021 - Current
Grievance Clerk I/ Grievance Alternate
TDCJ-William G. McConnell Unit
01.2019 - 10.2021
Countroom Clerk II
TDCJ-William G. McConnell Unit
06.2016 - 01.2019
Cashier
Fast Break
06.2015 - 06.2016
Key Holder/Cook Shift Leader
Dairy Queen
04.2013 - 06.2015
Pettus High School
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