Nicole Hernandez
Miami,FL
Summary
Professional hospitality leader with deep expertise in guest relations and service excellence. Adept at fostering team collaboration and ensuring seamless operations in fast-paced environments. Strong communication and problem-solving skills, with focus on adaptability and delivering outstanding guest experiences. Known for reliability and consistency in meeting high standards.
Overview
5
5
years of professional experience
Work History
Head Hostess
Ball&Chain
08.2024 - Current
Reservation, phone calls and emails. Sales and event handling.
Front Desk Receptionist
Sea Coast
02.2020 - 11.2023
Reservations management. Email and phone handling. Airbnb and many more tasks
Customer Service Representative
Sea Coast
06.2020 - 09.2023
All customers service phone calls and more.
Education
High School Diploma - Diploma
Key West High School
Key West, FL08.2015
Skills
Spanish and English speaking Great customer service skills People lover and willing to solve peoples needs
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Head Hostess
Ball&Chain
08.2024 - Current
Customer Service Representative
Sea Coast
06.2020 - 09.2023
Front Desk Receptionist
Sea Coast
02.2020 - 11.2023
High School Diploma - Diploma
Key West High School
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