Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Hernandez

El Paso,TX

Summary

Dynamic business leader with a proven track record at Tequila Mockingbyrd, excelling in customer relations and negotiation. Successfully increased customer satisfaction and loyalty through strategic relationship building and efficient operations. Skilled in market analysis and developing business plans, driving profitability and fostering a high-performing team culture.

Overview

6
6
years of professional experience

Work History

Owner/General Manager

Tequila Mockingbyrd
06.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

General Manager

Rad Retrocade
01.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Bachelor of Science - Biomedical Sciences

The University of Texas At El Paso
El Paso, TX
05-2020

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Relationship selling
  • Client relationship management
  • Market analysis
  • Developing business plans
  • Negotiation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Owner/General Manager

Tequila Mockingbyrd
06.2022 - Current

General Manager

Rad Retrocade
01.2020 - Current

Bachelor of Science - Biomedical Sciences

The University of Texas At El Paso

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Nicole Hernandez