Nicole Hestbeck
West Fargo,ND
Summary
Successful at authoring test cases, estimating workloads and documenting findings. Knowledgeable about functional, exploratory and negative tests. Well-versed in Agile development methodology.
Overview
11
11
years of professional experience
Work History
Senior Quality Analyst
US Bank Service Center
01.2022 - Current
- Communicated between product owners and developers to clarify features.
- Performed regression, exploratory and negative tests.
- Created test cases and automation scripts.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Oversaw test planning, workload balancing and assignment delegation.
Quality Analyst
US Bank Service Center
01.2018 - 12.2021
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Case Processing Team Manager
US Bank Service Center
03.2016 - 12.2017
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation for 10 direct reports.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
Case Processor/Workflow Coordinator
US Bank Service Center
01.2013 - 02.2016
- Received and reviewed incoming documents and materials.
- Maintained accurate records to enable processor activity and performance monitoring.
- Monitored processor performance and adjusted systems for smooth operation.
- Collaborated with cross-functional teams to design and implement processor improvement strategies.
- Analyzed processor data and developed insight reports for management review.
Education
Bachelor of Arts - Criminal Justice
Minnesota State University - Moorhead
Moorhead, MN05.2005
Skills
- Writing Test Cases
- QwIC, Hogan, ICS, Casper, VROL, MC and EOSCAR Expertise
- Agile Methodology
- Documentation Skills
- Work Delegation
- Continuous Improvement
Timeline
Senior Quality Analyst
US Bank Service Center
01.2022 - Current
Quality Analyst
US Bank Service Center
01.2018 - 12.2021
Case Processing Team Manager
US Bank Service Center
03.2016 - 12.2017
Case Processor/Workflow Coordinator
US Bank Service Center
01.2013 - 02.2016
Bachelor of Arts - Criminal Justice
Minnesota State University - Moorhead
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