NICOLE HIATT
Oregon City,OR
Summary
Experienced Revenue Cycle leader with 15 years working in one of the largest U.S. healthcare systems. Strong ability to analyze revenue cycle metrics, identify improvement opportunities, and support process enhancements. Proficient in Epic, Anodyne Analytics, and Power BI. Skilled in presenting AR performance and denial trends to key stakeholders.
Overview
23
23
years of professional experience
Work History
Revenue Cycle Manager
R1 RCM
Remote, OR
10.2022 - 01.2026
- Oversight of professional billing operations for Providence Health & Services in the AK, WA, MT and OR service areas.
- Management of over $200M in annual Accounts Receivable.
- Developed strategies to reduce denials and enhance overall revenue cycle performance to ensure all KPI targets are met.
- Monthly reporting on AR performance and denial trends to stakeholders and executing subsequent action plans.
- Created and maintained various reporting tools to support day-to-day operational needs.
Revenue Cycle Supervisor
Providence Health & Services
Portland, OR
02.2014 - 10.2022
- Hired and onboard new employees
- Monitored individual and team performance to ensure quality and productivity standards were met.
- Provided coaching to employees not meeting performance standards.
- Provided mentoring and additional training to support employees for growth opportunities.
- Mentored team members on best practices in patient accounts management and customer service excellence.
- Led revenue cycle operations ensuring compliance with regulatory standards and organizational policies.
Accounts Receivable Trainer
Providence Health & Services
Portland, OR
01.2013 - 02.2014
- Developed training material for insurance denial follow up.
- Trained newly hired employees in billing system and documented workflows.
- Completed quality audits on employees and provided feedback to leadership.
- Supported Supervisor with projects as assigned
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Accounts Receivable Specialist
Providence Health & Services
Portland, OR
08.2003 - 01.2013
- Responsible for resolving system edits in place to ensure accurate submission of claims to insurance carriers.
- Addressed payor and clearinghouse rejections by researching and making corrections as necessary.
- Consistently maintained productivity and quality standards
- Provided coaching and mentorship to team members
Business Office Specialist
Willamette Falls Hospital
Oregon City, OR
04.2003 - 08.2010
- Responsible for managing the full revenue cycle process for three primary care providers and one specialty provider.
- Reviewed provider’s daily charges and added appropriate coding as necessary.
- Entered all providers’ charges into the billing system.
- Managed the batching and posting of all incoming insurance and patient payments in the billing system.
- Reached out to insurance companies to resolve denials received.
- Submitted and monitored patient statements for any outstanding balances.
- Handled inbound patient calls regarding billing inquiries.
- Provided back up support to the front desk, including handling incoming calls for appointment scheduling and patient check-in process
Skills
- Billing claims management
- Revenue cycle analysis
- Power BI and Athena Health/ Anodyne Analytics
- EPIC system proficiency
- Skilled in using Microsoft Office tools
Timeline
Revenue Cycle Manager
R1 RCM
10.2022 - 01.2026
Revenue Cycle Supervisor
Providence Health & Services
02.2014 - 10.2022
Accounts Receivable Trainer
Providence Health & Services
01.2013 - 02.2014
Accounts Receivable Specialist
Providence Health & Services
08.2003 - 01.2013
Business Office Specialist
Willamette Falls Hospital
04.2003 - 08.2010