Nicole Hill
Baton Rouge,LA
Summary
Top-notch Bartender Shift Manager delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Brass Rail
06.2022 - 08.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Served high customer volumes during special events, nights, and weekends.
Bartender Shift Manager
Halls Bayou Bar And Bait Camp
06.2010 - 04.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Education
GED -
Slidell High School
Slidell, LA01.1992
Skills
- Team Training
- Alcohol Ordering
- Name of System] POS
- High-Volume Environments
- Order Preparation
- Organizational Abilities
- Patron Experiences
- Cocktail List Development
- Ordering Bar Supplies
- Food Sales and Promotion
- Cash Register Operation
- Glassware Management
- Accounts Payable and Accounts Receivable
- Liquor, Beer and Wine Knowledge
- Clear and Effective Communication
- Serving and Bussing
- Customer Needs Assessments
- Customer Deliveries
- Order Management
- Maintaining a Clean Bar
- Suggestive Selling
- Attending Multiple Customers
- Error Identification
- Maintaining Clean Work Areas
- Maintaining Glassware Stock
- Drink Consistency
- Preventive Maintenance
- Reconciling Cash Drawers
- Credit and Cash Transactions
- Responsible Alcohol Service
- Station Preparation
- Special Requests
- Health Code Requirements
Certification
- ATC Responsible Vendor, Server Training - 07/05/2022 to 07/03/2026
Timeline
Bartender Shift Manager
Brass Rail
06.2022 - 08.2023
Bartender Shift Manager
Halls Bayou Bar And Bait Camp
06.2010 - 04.2022
GED -
Slidell High School
- ATC Responsible Vendor, Server Training - 07/05/2022 to 07/03/2026
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