Nicole Holtrey
Cape Coral,FL
Summary
Customer service professional with exceptional communication skills, problem-solving abilities and a customer-centric approach. Excellent at resolving customer issues and committed to delivering an outstanding customer experience. Seeking a challenging role to continue to gain knowledge and contribute to Farmers vision and goals.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Farmers Insurance
10.2022 - Current
- Provide customer service and support to customers processing new claims for auto and home policies
- Resolve internal and external customer inquiries focusing on empathy, care and efficiency
- Consistently exceed adherence and quality goals in accordance with claim center standards
- Participate in ongoing claims center training utilizing knowledge and skills in accordance with enhancing customer care
OTC Customer Service Representative
Scotts Miracle Gro
04.2011 - 05.2012
- Handled inbound customer calls in fast paced call center environment
- Processed customer and warehouse orders for fulfillment
- Tracked invoices and monitored payment for customer and warehouse accounts
Fiscal Associate
The Ohio State University
03.2003 - 02.2009
- Managed and reconciled monthly departmental procurement charges
- Generated invoices for department and tracked payment process
- Processed weekly deposits and interdepartmental billings
Commercial Underwriting Analyst
Nationwide Insurance
03.1998 - 04.2000
- Assessed and evaluated 1-4 family new business policies
- Analyzed inspections and credit reports in conjunction with reviewing applications
- Collaborated with team on re-underwriting programs
Education
Bachelor of Science -
The Ohio State University
Columbus, OH Skills
- Communication
- Active Listening
- Customer service
- Self directed
- Critical thinking
- Claim Center/SV2/Oracle
Timeline
Customer Service Associate
Farmers Insurance
10.2022 - Current
OTC Customer Service Representative
Scotts Miracle Gro
04.2011 - 05.2012
Fiscal Associate
The Ohio State University
03.2003 - 02.2009
Commercial Underwriting Analyst
Nationwide Insurance
03.1998 - 04.2000
Bachelor of Science -
The Ohio State University
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