Nicole Holy
M & T Bank
Liverpool,NY
1
Certification
10
years of professional experience
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
Work History
Bank Teller
2 Years 9 Months- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Managed cash drawer, balancing funds and minimizing discrepancies through diligent record-keeping.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated clients on bank products and services, enhancing their financial literacy and engagement.
- Trained new tellers on operational procedures, promoting consistency in service delivery.
- Monitored account activity for suspicious transactions, contributing to risk management and fraud prevention efforts.
Site Coordinator
1 Year 3 Months- Oversee staffing and supervision of after school care for designated elementary school.
- As "Shopping Champion" - responsible for purchasing all materials needed, from craft to snacks, for all sites and ensure the product gets to the appropriate personnel.
- Coordinated the summer art program including creating and determining crafts and activities to take place for ages 5-13.
- Create lesson plans and plan activities for the site's daily functions.
- Coordinated daily site operations to ensure program delivery aligned with YMCA mission and values.
- Monitored program compliance with safety regulations and organizational policies, ensuring a secure environment for participants.
- Collaborated with community partners to expand program offerings and enhance participant engagement.
Lead Teacher
5 Years 10 Months- Nominated as Health and Safety Coordinator to oversee proper stock allocation and non-expiration of medical and safety equipment.
- Implemented new center changes as a model and example of proper implementation which fostered an environment for faster site rollout of changes.
- Creating lesson plans and implementing them, making sure each child reached their developmental milestones.
- Conducted parent-teacher conferences to discuss developmental progress and growth provided by my classroom direction, as well as partner with parents to identify opportunities in their development to ready for school-age instruction.
- Identified areas of concerns with students developmental progress which allowed an encouragement for parents to seek out early intervention program services when warranted.
Education
College Degree in CDA - Preschool/Pre-k
CDA - Infant and Toddler
ECEC - Early Childhood Education
High school diploma - early childhood education
Skills
Professionalism and courtesy
Attention to detail
Money handling
Deposit and withdrawal management
Cash counting
Customer relationship development
Patience and empathy
Listening and comprehension
Certification
- Early Childhood Education
- April 2016 to Present
- North Carolina early childhood education credential (NC equivalent to CDA) allowing for being a lead teacher in a childcare setting.
- Child Development Associate Certification
- September 2017 to Present
- Infant and Toddler
- CPR/First Aid
- March 2018 to March 2022
- Preschool
Timeline
Bank Teller
M & T Bank
10.2023 - CurrentRead More
Site Coordinator
YMCA of Central New York
07.2022 - 10.2023Read More
Lead Teacher
Kindercare Learning Centers
09.2016 - 07.2022Read More
East Bay High School
High school diploma from early childhood education
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Stanly Community College
ECEC from Early Childhood Education
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Rasmussen College-Illinois
CDA from Infant and Toddler
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TeachStone
College Degree in CDA from Preschool/Pre-k
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