Nicole Hope
Enrollment Registrar Coordinator
Brooklyn,NY
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education. Eager to help customers and other staff efficiently and with upbeat attitude.
Overview
11
11
years of professional experience
Work History
ENROLLMENT REGISTRAR COORDINATOR
CUNY Kingsborough Community College
2012.06 - Current
- Updates and maintains Degree Works 5.0.7 for efficiency in reviewing degree progress
- Maintains student records in Oracle People Soft
- Processes online transcripts using Parchment, mail and in person requests
- Evaluates potential graduates for degree conferral using DegreeWorks
- Processes personal data, verifications, major and grade changes requests
- Maintains current and archived transcript records
- Facilitated and assisted with course registration
- Developed surveys to improve student and staff relations
- Supervised student service staff and work study students
- Managed staff work schedules
- Decreased processing time of transcripts
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Updated computer system with latest information to keep records current and accurate.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored front areas so that questions could be promptly addressed.
- Resolved student registration issues to reduce enrollment delays.
- Facilitated student registration with admissions, advisement and records departments for smooth registration processes.
Education
Master of Science - Business Management & Leadership
CUNY School of Professional Studies
New York, NYBachelor of Arts - Business Management
Monroe College
The Bronx, NYAssociate of Applied Science - Business Administration
Monroe College
Bronx, NYSkills
- Proficient in Oracle People Soft 9.0; 9.2
- DegreeWorks 5.0.7
- Maintaining Documents and Records
- Customer Service Management
- Student Database Management
- Microsoft Office
- Admissions and Registrations
- Enrollment Management
- Organization and Time Management
Additional Information
Committee
- Tuition Appeal Committee
Timeline
ENROLLMENT REGISTRAR COORDINATOR
CUNY Kingsborough Community College
2012.06 - Current
Master of Science - Business Management & Leadership
CUNY School of Professional Studies
Bachelor of Arts - Business Management
Monroe College
Associate of Applied Science - Business Administration
Monroe College
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