Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nicole Hope

Enrollment Registrar Coordinator
Brooklyn,NY

Summary

Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education. Eager to help customers and other staff efficiently and with upbeat attitude.

Overview

11
11
years of professional experience

Work History

ENROLLMENT REGISTRAR COORDINATOR

CUNY Kingsborough Community College
06.2012 - Current
  • Updates and maintains Degree Works 5.0.7 for efficiency in reviewing degree progress
  • Maintains student records in Oracle People Soft
  • Processes online transcripts using Parchment, mail and in person requests
  • Evaluates potential graduates for degree conferral using DegreeWorks
  • Processes personal data, verifications, major and grade changes requests
  • Maintains current and archived transcript records
  • Facilitated and assisted with course registration
  • Developed surveys to improve student and staff relations
  • Supervised student service staff and work study students
  • Managed staff work schedules
  • Decreased processing time of transcripts
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Updated computer system with latest information to keep records current and accurate.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved student registration issues to reduce enrollment delays.
  • Facilitated student registration with admissions, advisement and records departments for smooth registration processes.

Education

Master of Science - Business Management & Leadership

CUNY School of Professional Studies
New York, NY

Bachelor of Arts - Business Management

Monroe College
The Bronx, NY

Associate of Applied Science - Business Administration

Monroe College
Bronx, NY

Skills

  • Proficient in Oracle People Soft 90; 92
  • DegreeWorks 507
  • Maintaining Documents and Records
  • Customer Service Management
  • Student Database Management
  • Microsoft Office
  • Admissions and Registrations
  • Enrollment Management
  • Organization and Time Management

Additional Information

Committee

  • Tuition Appeal Committee

Timeline

ENROLLMENT REGISTRAR COORDINATOR

CUNY Kingsborough Community College
06.2012 - Current

Master of Science - Business Management & Leadership

CUNY School of Professional Studies

Bachelor of Arts - Business Management

Monroe College

Associate of Applied Science - Business Administration

Monroe College
Nicole HopeEnrollment Registrar Coordinator