Nicole Horinouchi
Honolulu,United States
Summary
Dynamic sales leader with a proven track record in retail, excelling in customer service and team management, as well as diverse experience in assistant jobs. Adept at problem-solving and inventory control, I fostered strong community relationships, driving business growth. My resourcefulness and communication skills ensured high performance and customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Sales Lead Keyholder
Anthropologie
Honolulu, HI
06.2022 - Current
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers and the community to promote long-term business growth.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to team objectives in a fast-paced environment.
- Solved customer challenges by offering relevant products and services.
- Presented a professional image consistent with the company's brand values.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Assisted with visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
- Monitored team sales targets and addressed deficiencies.
- Managed a team of sales associates, ensuring high levels of customer service and sales performance.
Office Assistant
Office of Multicultural Affairs
Seattle, WA
01.2022 - 06.2022
- Greeted visitors and callers daily, directing inquiries to appropriate staff members.
- Maintained accurate business records by updating customer information regularly.
- Organized office records and stocked supplies to enhance team performance.
- Delivered exceptional customer service to guests, remaining composed in stressful situations.
- Collaborated with team members to improve contributions through meticulous attention to detail.
- Edited and prepared a bi-weekly newsletter, adjusting reading levels for clarity.
- Received and classified donations and orders, ensuring proper placement on shelves.
Teaching Assistant
Punahou School
Honolulu, HI
06.2021 - 07.2021
- Maintained clean and organized classrooms and play areas, ensuring accessible materials and supplies.
- Prepared lesson materials and visual aids to reinforce educational concepts.
- Monitored student behavior and movements to ensure safety in classrooms and outdoor settings.
- Provided individualized assistance to students requiring additional support.
- Promoted positive educational environment through gentle discipline and encouragement of student success.
Teacher's Assistant
Punahou School
Honolulu, HI
12.2016 - 03.2019
- Prepared classroom materials to support teacher plans.
- Cleaned and organized classrooms, materials and supplies.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Education
Bachelor of Arts - Communication
University of Hawaii - Manoa
Honolulu, HI05-2025
Minor - Japanese
University of Hawaii At Manoa
Honolulu, HI05-2025
High School Diploma -
Punahou School
Honolulu, HI, United States05-2025
Skills
- Communication skills
- Resourcefulness
- Customer service excellence
- Interpersonal skills
- Problem solving
- Social media management
- Inventory control
- Time management
Accomplishments
- Awarded “Employee of the Month” in July 2022 at Anthropologie.
Languages
Japanese
Limited
Timeline
Sales Lead Keyholder
Anthropologie
06.2022 - Current
Office Assistant
Office of Multicultural Affairs
01.2022 - 06.2022
Teaching Assistant
Punahou School
06.2021 - 07.2021
Teacher's Assistant
Punahou School
12.2016 - 03.2019
Bachelor of Arts - Communication
University of Hawaii - Manoa
Minor - Japanese
University of Hawaii At Manoa
High School Diploma -
Punahou School
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