Nicole Horner

• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Organized merchandise displays to promote higher levels of customer engagement.

• Developed positive relationships with regulars by remembering their preferences for drinks or food items.
• Performed opening and closing duties such as stocking supplies, cleaning the bar area, and setting up garnishes.
• Maintained friendly demeanor in chaotic atmosphere to fulfill customers.
• Collaborated with bartenders and other servers for efficient operations during peak hours
• Provided excellent customer service to guests in a timely manner while taking and delivering orders accurately.

• Managed cash register operations accurately, including credit card transactions and tips.

• Analyzed customer feedback surveys to identify trends in service issues or complaints from diners.
  Created detailed job aids and reference materials to support wait staff in their daily tasks.
• Collaborated with restaurant managers to develop effective strategies for improving customer satisfaction ratings.
  Managed multiple tasks simultaneously while maintaining high quality
  standards of service.
  Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
• Assisted customers with menu selections and answered questions regarding food items and beverages.
• Managed closing duties such as counting money and cleaning.
• Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.

• Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction.