Nicole Houghtaling-Ritterbush
Banking Manager
Grants Pass
Summary
Results-oriented Housing & Outreach Supervisor with 14 years of management experience in diverse markets. Expertise in crisis management, team leadership, and implementing data-driven strategies to improve program efficiency. Proven success in loss prevention, asset growth, and fostering client loyalty.
Overview
24
24
years of professional experience
Work History
Housing & Outreach Supervisor
Maslow Project
09.2019 - Current
- Manage a team of outreach specialists, providing guidance and support to ensure successful execution of programs.
- Streamlined outreach processes to increase efficiency and enhance impact on target populations.
- Implement data-driven strategies for tracking program outcomes, enabling informed decision-making regarding resource allocation.
- Enhanced stakeholder relations through active participation in community events and networking opportunities.
- Facilitate regular team meetings to discuss progress updates, challenges faced, and brainstorm solutions towards achieving program objectives.
- Enhance stakeholder relations by actively participating in community events and networking opportunities.
- Implemented data-driven strategies for tracking program outcomes, supporting informed decision-making on resource allocation.
- Present at conferences or other professional forums on the successes achieved through various outreach initiatives led by my team.
- Provide leadership, guidance and support to staff members.
Branch Manager
Wells Fargo Bank, N.A.
05.2006 - 06.2016
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Cultivated positive customer relationships through friendly and professional interactions, enhancing branch reputation.
- Continuously monitored branch performance against key performance indicators, taking corrective actions to ensure objectives were met.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Conducted regular employee evaluations and feedback sessions, fostering skill development and knowledge growth within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Engaged with customers to identify their needs and recommend relevant products and services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Fostered a culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
Personal Banker/Operations
Wells Fargo Bank, N.A.
03.2002 - 05.2006
- Cross-sold bank products and services, enhancing customer satisfaction and providing tailored options.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Collaborated with branch team to achieve monthly sales targets, contributing to overall branch performance.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Maintained high accuracy in transaction processing, ensuring client trust and financial security.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Facilitated financial literacy workshops, equipping clients with knowledge for informed financial decisions.
Education
High School Diploma -
Narbonne High School
Harbor City, CASkills
Community engagement
Program development
Stakeholder communication
Staff supervision
Training facilitation
Team collaboration
Team dynamics
Conflict resolution
Timeline
Housing & Outreach Supervisor
Maslow Project
09.2019 - Current
Branch Manager
Wells Fargo Bank, N.A.
05.2006 - 06.2016
Personal Banker/Operations
Wells Fargo Bank, N.A.
03.2002 - 05.2006
High School Diploma -
Narbonne High School