NICOLE HOUSTON
IT Project Manager
Cocoa,FL
Summary
Technical Project Manager with PMP and MBA credentials, recognized for successfully leading remote teams in delivering enterprise IT solutions across diverse sectors including software development and finance. Expertise in Agile and Waterfall methodologies, alongside strong vendor and stakeholder management skills. Demonstrated success in streamlining processes, enhancing security and compliance, and implementing cost-saving technology initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior MIS Analyst (IT Project Manager)
Truckee Meadows Water Authority
03.2022 - 03.2025
- Led end-to-end project lifecycle management across finance, HR, and operations, ensuring on-time, on-budget delivery while managing resource allocation and enhancing project execution
- Managed distributed teams and remote vendors to implement enterprise-wide COTS, custom software, and SaaS solutions, improving system efficiency, security, and project monitoring for consistent quality delivery
- Conducted project monitoring to ensure adherence to timelines and deliverables
- Defined project management processes and procedures to support the deployment of a new IT service management (ITSM) software
- Led the replacement of an outdated HR and payroll system, modernizing infrastructure to enhance efficiency, ensure PCI compliance, decommission legacy servers, and improve project documentation
- Spearheaded corporate travel management platform deployment, coordinating virtually with teams across finance, HR, and IT to automate processes, centralize travel data, and ensure budget compliance
IT Professional III (IT Project Manager)
State of Nevada, Secretary of State
06.2017 - 03.2022
- Managed Agile software development projects, leading a Scrum team in a hybrid work environment to deliver election, licensing, and notary solutions while focusing on stakeholder collaboration and regulatory compliance
- Drove the agency-wide transition from Waterfall to Agile SDLC, facilitating virtual training sessions and helping teams in hybrid settings adopt Scrum methodologies to improve project communication
- Upgraded IT infrastructure by implementing advanced encryption protocols, strengthening PCI compliance, enhancing system security, and driving risk management initiatives to mitigate cybersecurity threats
- Led the full lifecycle replacement of the Securities and Licensing Registration system, collaborating remotely with stakeholders and vendors to modernize legacy infrastructure and ensure regulatory compliance, using project monitoring techniques to track progress
- Implemented digital signature and encryption solutions for electronic ballots, safeguarding voting integrity for military and overseas voters
- Led vendor management and project execution for enterprise-wide custom software and COTS solutions, resulting in $36K annual cost savings
Business Process Analyst III
State of Nevada, Secretary of State
06.2015 - 06.2017
- Gathered requirements and analyzed stakeholders for HR, finance, and government software enhancements, focusing on process improvement and project integration
- Created test cases and executed user acceptance testing (UAT) to ensure seamless system upgrade deployment, ensuring proper project documentation for transparency
- Partnered with the Elections Department to enhance absentee voter and campaign financial disclosure systems, ensuring compliance with government regulations and improving project communication
- Collaborated with the Notary department and external vendors to design and implement business processes for electronic notary (eNotary) registration and technology adoption
Education
Master of Business Administration - Technical Management
University of Phoenix
Arizona, USABachelor of Business Administration -
North Carolina Central University
Durham, North Carolina, USASkills
- Project management
- Agile methodologies
- Resource allocation
- Business process improvement
- Project planning
Certification
Project Management Professional (PMP), Project Management Institute (PMI) Issued 2015
References
References available upon request.
Timeline
Senior MIS Analyst (IT Project Manager)
Truckee Meadows Water Authority
03.2022 - 03.2025
IT Professional III (IT Project Manager)
State of Nevada, Secretary of State
06.2017 - 03.2022
Business Process Analyst III
State of Nevada, Secretary of State
06.2015 - 06.2017
Master of Business Administration - Technical Management
University of Phoenix
Bachelor of Business Administration -
North Carolina Central University
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