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Whether it is partnering with sales on a client need or directly servicing a client request, I thrive on providing the best customer experience. Proficient in using independent decision-making skills and sound judgment to positively impact company success. I've built trusted relationships by listening, asking good questions and following through on commitments.. To keep up with the demands, prioritizing tasks, tracking and organizing workload is critical when dealing with multiple and concurrent requests.

Result-oriented Customer Success Manager with over 6years experience in driving customer satisfaction and engagement within SaaS environments. Expertise in fostering strong client relationships, understanding business needs, and aligning solutions to optimize product utilization and success. Passionate about empowering customers to achieve their goals through innovatively driven solutions.

Experienced professional in customer success management, dedicated to driving client satisfaction and retention. Skilled at building strong relationships, solving problems, and delivering tailored solutions. Thrives in collaborative team environments, adapting quickly to changing circumstances while consistently achieving results. Recognized for reliability, effective communication, and strategic thinking. Background includes establishing and nurturing customer relationships, particularly in the dental, vision, and medical software industries.

Dynamic business analyst with demonstrated passion and affinity for data-driven decision making, cross-functional project work, and ensuring communication between the functional and the technical. Experienced in financial reporting, strategic analysis and performance indicator creation and visualization.

 Building relationships and rapport with customers to help them achieve their goals is what I value most in my career. My strategic problem solving skills and data driven mindset allow me to be adaptable and find new opportunities and solutions within my day to day role. I enjoy collaborating across teams and coming together to work towards a common goal. I am passionate about customer centricity and take great pride in fostering a community where customer needs and opportunities are valued and acted upon. Uses independent decision-making skills and sound judgment to positively impact company success. 

Nicole Howard

Summary

Overview

Work History

Customer Success Manager

Customer Experience Specialist Supervisor

Coach Assist Supervisor

Licensed Insurance Agent

Education

Pursuing a degree in Criminal Justice, Homeland Security Specification -

State of Ohio Property & Casualty Insurance License -

OPOTA Deputy Bailiff Certification - Law Enforcement

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Customer Success Manager

Customer Experience Specialist Supervisor

Coach Assist Supervisor

Licensed Insurance Agent

Pursuing a degree in Criminal Justice, Homeland Security Specification -

State of Ohio Property & Casualty Insurance License -

OPOTA Deputy Bailiff Certification - Law Enforcement

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