Nicole Howard
Eden Prairie
Summary
Experienced in enhancing patient care quality at Autumn Grace, I excel in medication organization and compassionate care. My background in creating effective care plans and fostering positive relationships showcases a blend of technical proficiency and empathetic patient interaction. Achievements include streamlining progress documentation processes, significantly improving clinical outcomes. Dedicated individual experienced in providing assistance to the elderly, disabled, and dementia patients. Skilled in developing personalized careplans, providing companionship, and providing a safe and comfortable living environment. Proven ability to manage household tasks such as meal preparation, housekeeping, and medication reminders.
Overview
9
9
years of professional experience
Work History
Human Resources Assistant
Friendship Village of Bloomington
Bloomington, MN
01.2024 - 04.2026
- Coordinated recruitment processes, including job postings, applicant tracking, and interview scheduling.
- Assisted with onboarding procedures, ensuring compliance with organizational policies and state regulations.
- Managed employee records in HRIS, maintaining data accuracy and confidentiality.
- Supported benefits administration by responding to employee inquiries and facilitating enrollment processes.
- Developed training materials for new hires, enhancing orientation experience and knowledge retention.
- Streamlined payroll processing by verifying timesheets and resolving discrepancies efficiently.
- Facilitated employee engagement initiatives, promoting a positive workplace culture through events and feedback surveys.
Personal Caregiver
Private Client
Shakopee, Mn
02.2023 - 03.2024
- Provided companionship to clients by engaging in conversations and activities.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting.
- Demonstrated excellent communication skills when interacting with both clients and colleagues alike.
- Utilized problem-solving strategies when dealing with challenging behaviors.
- Observed client behavior for any signs of distress or changes in health status.
- Developed a trusting relationship with clients and their families by maintaining confidentiality.
- Collaborated closely with physicians, nurses, social workers, and therapists regarding patient care matters.
- Enforced safety protocols while providing personal care services.
- Administered medications according to doctor's orders and documented results accordingly.
- Educated family members on how to properly care for their loved one at home.
- Transported clients to medical appointments, errands, shopping trips.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Assisted residents in activities of daily living to maintain health and dignity.
- Coordinated medical appointments, errands, and social events.
- Protected health information according to HIPAA policies and procedures.
Group Home Manager
REM/Sevita
Mankato, MN
06.2022 - 03.2023
- Encouraged an environment of respect among staff members towards one another as well as towards clients.
- Established and maintained positive relationships with external stakeholders including social workers, case managers, and families.
- Adhered to all applicable laws when dealing with minors under 18 years old who reside at the group home.
- Conducted regular meetings with staff members to discuss progress on objectives set forth in client treatment plans.
- Ensured adequate staffing levels were met at all times while managing employee schedules efficiently.
- Created individual treatment plans for each client based on their needs and goals.
- Collaborated with other professionals involved in client care such as psychiatrists, psychologists, counselors.
Medical Assistant
Autumn Grace
Mankato, MN
05.2017 - 06.2022
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
- Performed patient intake and assisted in patient care procedures.
- Maintained medical equipment and instruments according to established protocols.
- Maintained inventory of sterile supplies used in exams or treatments throughout the office.
Education
Bachelor of Science - Health Information Management in Nursing
Herzing University
Minnesota08-2010
Associate of Science - Medical Assisting in Nursing
Herzing University
Minnesota09-2007
Medical Assisting - Nursing
Herzing University
Minnesota06-2007
Skills
- Progress Documentation
- Medication organization
- Care Plan Management
- Dressing assistance
- Care plan assessment
- Client documentation
- Clinical Quality Program Standards
- Compassionate Care
- Dementia Care
- Patient Care
- Administrative skills
- Office administration
- Maintaining files
- Microsoft office and docusign
Awards & Honors
A Honor Roll
Timeline
Human Resources Assistant
Friendship Village of Bloomington
01.2024 - 04.2026
Personal Caregiver
Private Client
02.2023 - 03.2024
Group Home Manager
REM/Sevita
06.2022 - 03.2023
Medical Assistant
Autumn Grace
05.2017 - 06.2022
Associate of Science - Medical Assisting in Nursing
Herzing University
Medical Assisting - Nursing
Herzing University
Bachelor of Science - Health Information Management in Nursing
Herzing University