Nicole Howson
Griffin,GA
Summary
Friendly, knowledgeable, and dedicated Beauty Professional with solid background serving customer needs and educating about products based on specific needs and budgets of each client. Knowledgeable about techniques such as brow mapping, and making real connections with each and every guest. Service-oriented professional focused on satisfying customers with knowledgeable care and attention to every detail. Achieves desired looks by marrying fashion trend knowledge with individual customer characteristics. Maintain full book of business from satisfied customers through proven rebooking procedures. Skilled Training Specialist highly effective at conducting personal and group training sessions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
District Trainer
Studex USA
08.2016 - Current
- Furthered company objectives by managing effective training programs for more than 20 employees
- Spearheaded personal development classes for staff members in ear piercing and product sales
- Analyzed training needs to develop new training programs or modify and improve existing programs
- Met training needs by developing and improving training strategies to meet changing demands
- Onboarded new hires effectively through orientations and comprehensive training
- Educated employees using methods such as classroom training, demonstrations and on-the-job training
- Maintained full compliance with legal, health, and safety regulations
- Developed solid relationships with staff, customers, and vendors.
Benefit Arch Expert
Ulta Beauty
12.2019 - 10.2022
- Minimized the risk of infection to clients by keeping all work areas and instruments clean and up to code
- Recommended the optimal products for each client's unique needs, bringing in $20,000 per month
- Maintained consistently high customer satisfaction ratings through proactive service management strategies
- Boosted interest in company offerings with special events and marketing initiatives
- Administered services for brow bar bringing in over $1000 in weekly revenue in services and $4500 in overall revenue
- Trained new hires on Benefit product knowledge and partnered with Ulta Salon, beauty advisors, and vendors to accomplish daily objectives and meet long term goals.
Skin Therapist
Ulta Beauty Inc.
08.2019 - 12.2019
- Enhanced client satisfaction by providing personalized skin therapy treatments and product recommendations.
- Improved skincare routines for clients by conducting thorough skin analyses and suggesting appropriate treatments.
- Delivered exceptional customer service, maintaining a professional and welcoming environment for clients.
- Performed advanced facial treatments to address specific skin concerns, resulting in improved skin appearance.
- Collaborated with team members to create a seamless spa experience for clients, ensuring the highest level of satisfaction.
Brand Ambassador/Beauty consultant
Glamsqaud
10.2018 - 09.2019
- Boosted sales and customer loyalty with highly effective branding messages
- Helped sales associates exceed goals by teaching each about products, service requirements, and customer engagement strategies
- Achieved business targets consistently, partnering with retail teams to implement creative sales solutions
- Maximized success of each retail location by fostering collaborative, trusting relationships
- Researched consumer opinions and marketing strategies in collaboration with statisticians, pollsters and marketing team members
- Collected and analyzed data on customer demographics, preferences, and buying habits to identify potential markets and factors affecting product demand.
Education
Cosmetology -
Florida Career College
Lauderdale Lakes, FL11.2017
Skills
- Program development
- Class evaluation
- New hire orientation
- On-the-job training
- Recordkeeping
- Written communication
- Task prioritization
- Customer education
- Customer service management
- Technical training
Certification
- Benefit Certified
- Cosmetology license
Timeline
Benefit Arch Expert
Ulta Beauty
12.2019 - 10.2022
Skin Therapist
Ulta Beauty Inc.
08.2019 - 12.2019
Brand Ambassador/Beauty consultant
Glamsqaud
10.2018 - 09.2019
District Trainer
Studex USA
08.2016 - Current
Cosmetology -
Florida Career College
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