Nicole Hsieh
Summary
Dynamic professional with over 15 years of experience in business operations management. Skilled in analyzing operational data and fostering cross-functional collaboration. Committed to delivering exceptional customer service while optimizing workflows and resource allocation for improved profitability.
Overview
7
7
years of professional experience
Work History
Business Operations Manager
TSMC
San Jose, California
03.2026 - Current
- Managed top three account (Broadcom) over 15 years.
- Managed daily operations, optimizing workflow and resource allocation.
- Coordinated cross-functional teams to support project execution and communication.
- Developed standardized operational procedures and guidelines through comprehensive process documentation.
- Facilitated training sessions for new staff on operational protocols and safety standards.
- Collaborated with stakeholders to address operational challenges and enhance processes.
- Organized regular meetings to discuss project updates and team progress effectively.
- Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Provided guidance and support to employees in order to maximize performance and productivity.
- Worked closely with other departments to ensure smooth operations across the organization.
- Analyzed operational data to pinpoint improvement areas and create actionable solutions.
- Led cross-functional teams in developing innovative solutions for challenges faced by the company.
- Provided leadership, direction and strategic planning for business unit operations.
- Monitored customer feedback and took corrective action as necessary.
Sr.Customer Support Specilaist
TSMC
San Jose, California
07.2019 - Current
- Provided expert support to customers regarding product inquiries and technical issues.
- Supported customers with product ordering, account setup, billing inquiries, and troubleshooting to ensure smooth user experience.
- Collaborated closely with other teams to develop strategies for resolving escalated issues quickly.
- Collaborated with engineering teams to resolve complex customer concerns effectively.
- Drafted detailed reports on customer complaints, outlining recommendations for resolution to enhance service quality.
Education
MBA - Business
Cleveland State University
Cleveland, OH07-2007
Skills
- Project management
- Operations management
- Process improvement
- Resource allocation
- Data analysis
- Stakeholder engagement
- Account management
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
Business Operations Manager
TSMC
03.2026 - Current
Sr.Customer Support Specilaist
TSMC
07.2019 - Current
MBA - Business
Cleveland State University