Nicole I Detwiler
Tacoma,Washington
Summary
Dynamic administrative professional with extensive experience at Love Dental Clinic, excelling in patient engagement and appointment coordination. Proven ability to manage confidential records and ensure HIPAA compliance while delivering exceptional customer service. Skilled in practice management software and conflict resolution, fostering positive patient experiences in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Front Desk Volunteer
Love Dental Clinic
Fort Benning, GA
01.2023 - Current
- Assisted with front desk operations in a busy dental clinic environment.
- Greeted patients, answered phones, and supported appointment scheduling.
- Assisted with patient intake forms and maintained accurate documentation.
- Followed HIPAA-compliant administrative procedures.
- Coordinated with dental staff to support smooth daily operations and positive patient experiences.
Senior Administrative & Logistics Leader
United States Army
01.2003 - 01.2023
- Served as a primary point of contact for personnel, families, and leadership.
- Managed high volumes of documentation, scheduling, and confidential records.
- Coordinated appointments, services, and follow-ups in recovery and support programs.
- Delivered calm, professional customer service in high-stress environments.
- Trained and supervised personnel to ensure accuracy, consistency, and accountability.
- Key Roles Held: Intake NCOIC - Soldier Recovery Unit, Officer Candidate Instructor, Petroleum Supply Specialist
Education
Dental Hygiene Program - Bachelor of Applied Science
Pierce College
Steilacoom, WA01-2027
High School Diploma -
Maury High School
Norfolk, VA06-2000
Skills
- Patient greeting
- Check-in
- Check-out
- Appointment scheduling
- Calendar management
- Multi-line phone systems
- Professional phone etiquette
- Patient intake forms
- Documentation
- Confidential records handling
- HIPAA compliance
- Insurance information collection
- Verification
- Accurate data entry
- Record maintenance
- Coordination with dental staff
- Coordination with clinical staff
- Customer service
- Conflict resolution
- Time management
- Practice management software
- Electronic records
- Data entry systems
- Microsoft Word
- Microsoft Outlook
- Learning dental software
Volunteer Experience
Front Desk Volunteer, Love Dental Clinic, Fort Benning, GA, 03/01/23 - 05/31/23, Assisted with front desk operations in a busy dental clinic environment., Greeted patients, answered phones, and supported appointment scheduling., Assisted with patient intake forms and maintained accurate documentation., Followed HIPAA-compliant administrative procedures., Coordinated with dental staff to support smooth daily operations and positive patient experiences.
References
- Latarsha Pascal, Love Dental Clinic, Fort Benning, GA, Latarshapaschal@gmail.com, (706) 888-4668
- April Harris, Love Dental Clinic, Fort Benning, GA, Bola9574@gmail.com, (954) 734-5991
- CSM David Franklin, Chain of Command, Hope Mills, NC, David.Franklin9791@gmail.com, (757) 968-0552
- Maria Hall, Federal Bureau of Investigation, Keswick, VA, Mariahall757@gmail.com, (757) 769-9556
Military Honors
- Meritorious Service Medal (MSM)
- Army Commendation Medal (ARCOM)
- Good Conduct Medal
- Army Achievement Medal (AAM)
Skills - Front Desk Skills
- Patient greeting, check-in & check-out.
- Appointment scheduling & calendar management
- Multi-line phone systems & professional phone etiquette
- Patient intake forms & documentation
- Confidential records handling (HIPAA-aware environment)
- Insurance information collection & verification
- Accurate data entry & record maintenance
- Coordination with dental and clinical staff
- Customer service & conflict resolution
- Time management in fast-paced settings
- Practice management software exposure (scheduling & patient records)
- Electronic records & data entry systems
- Microsoft Word & Outlook
- Comfortable learning Dentrix, Eagle soft, or similar dental software
Timeline
Front Desk Volunteer
Love Dental Clinic
01.2023 - Current
Senior Administrative & Logistics Leader
United States Army
01.2003 - 01.2023
Dental Hygiene Program - Bachelor of Applied Science
Pierce College
High School Diploma -
Maury High School