NICOLE ILDEFONSO
Orlando,FL
Summary
To obtain a position as a Flight Attendant in a service-oriented organization that will allow me to use my great interpersonal skills and customer service experience. Ready to utilize knowledge, creativity, excellent communication and integrity to provide the perfect environment to the passengers and crew.
Overview
11
11
years of professional experience
Work History
Flight Attendant
National Airlines
04.2020 - Current
- Privately chartered numerous demographics including (Private charters, Military (DOD), Families, Privately owned companies)
- Experience working aboard an Airbus A-330 and Boeing 757
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Used excellent customer service skills in addressing passengers' needs.
Flight Attendant
Swift Air
12.2019 - 04.2020
- Ensure adherence to FAA and company regulations
- Worked aboard numerous aircrafts and knowledge of individual those aircraft guidelines
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Flight Attendant
National Airlines
05.2018 - 09.2019
- CPR/AED certified, safety and service professional
- Boeing 757 trained and well-rounded knowledge of aircraft and operations
- Abiding to all FAA and company safety and security standards
- Providing dedicated service and catering to clients in individually contracted charter operations (DOD, NCAA, VIP
- Corporations)
Skin Care Specialist
European Wax Center
03.2015 - 05.2018
- Provided care to costumers and met their request
- Discussed options and offer services to improve their experience
- Worked as a team to improve sales.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
Salon Coordinator
Privé Salon
08.2013 - 03.2015
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
Dental Assistant
Dr. Ricardo Duran's Dental Office
08.2012 - 08.2013
- Coordinated patient charts and appointments
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Education
High School Diploma -
University High School
Orlando, FL01.2011
Skills
- Flight Attendant Certified
- Business Class Service
- Regulatory Compliance
- Emergency Response Coordination
- FAA Regulations
- CPR Certified
- First Aid
- Flight Safety
- Customer Service
Languages
Spanish
Professional Working
Timeline
Flight Attendant
National Airlines
04.2020 - Current
Flight Attendant
Swift Air
12.2019 - 04.2020
Flight Attendant
National Airlines
05.2018 - 09.2019
Skin Care Specialist
European Wax Center
03.2015 - 05.2018
Salon Coordinator
Privé Salon
08.2013 - 03.2015
Dental Assistant
Dr. Ricardo Duran's Dental Office
08.2012 - 08.2013
High School Diploma -
University High School
Similar Profiles
Anthony JohnsonAnthony Johnson
Line Maintenance Manger at National AirlinesLine Maintenance Manger at National Airlines
Heather WellsHeather Wells
Mission Planner at National AirlinesMission Planner at National Airlines
Bryce WorlieBryce Worlie
Ground Operations Coordinator at National AirlinesGround Operations Coordinator at National Airlines
CARLOS GRANT JRCARLOS GRANT JR
Ground Operations Specialist /Aircraft Loadmaster at National AirlinesGround Operations Specialist /Aircraft Loadmaster at National Airlines
ANDREW ST. C. BROWNANDREW ST. C. BROWN
Teachers Assistant at Hillcrest Educational CenterTeachers Assistant at Hillcrest Educational Center