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Work Type
Full TimeLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes
Open To Work
Hi, I’m
STEVEN COLLIER
Aurora,CO
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Summary
Dynamic individual with hands-on experience in Flight Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
years of professional experience
Work History
Frontier Airlines
Flight Attendant
01.2025 - Current
Job overview
- FAA Certified Flight Attendant
- Cabin Safety management and Coordination
- Passenger safety focus
- Passenger issue resolution and management
- In Flight cabin management and coordination
- Departure, Taxi, In-flight, Landing Announcements
- In Flight Service and payment processing
Unifi Service Aviation-Delta Airlines
Airport Red Coat
11.2023 - 09.2024
Job overview
- Red Coat – Responsible for resolving all ticketing and customer care escalations as quickly and as mutually efficient as possible
- Passenger Seating and Aircraft pre-flight Management
- Gateway Operations including passenger acceptance and declination of oversell bookings and denied boarding incident management
- Chief Resolution Officer – Complete training on Passengers with disabilities including special needs management
- Baggage Acceptance and Handling procedures
- Jetway / Jet bridge Certified operator with various aircraft alignment experience
Wells Fargo Bank
Engineer, System Operations
01.2013 - 01.2022
Job overview
- Lead Support for technical issues and initiatives related to applications, systems, databases, and/or servers
- Provide support for all initial tier agents for a variety of technical products and services
- Responsible for overseeing and installing new software releases and system upgrades, evaluating and installing patches, and resolving software related problems
- Trained several employees in various international locations
- Consistently maintained the top efficiency of ticket closures for the entire Tier 1 group
Xfinity/Comcast
Manager, Technical Operations
01.2005 - 01.2011
Job overview
- Supervised up to 25 Direct Reports and was responsible for team development and training
- Trained employees so they were proficient enough for “one call resolutions”, thus increasing productivity and reducing individual workloads
- Created several training documents and on boarding aides to speed the training process
- Received several Lead Performance, Metric Team, and Top Performance Awards
Skills
- Customer relations
- Customer service
- Organizational skills
- Training & Development
- Flight Attendant certified
Certification
- Licensed Flight Attendant - January 2025
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Upsold food and spirits to travelers, which boosted in-flight revenues on a monthly basis.
- Assisted customers with storing luggage in overhead compartments, boosting stowing space by 10-20% efficiency.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Powerpoint
Excel
Outlook
Affiliations
- Microsoft Windows Insider
Education
Walnutwood High SchoolRancho Cordova, CA
GED
02.1996 - 02.1996
Timeline
Flight Attendant
Frontier Airlines
01.2025 - Current
Airport Red Coat
Unifi Service Aviation-Delta Airlines
11.2023 - 09.2024
Engineer, System Operations
Wells Fargo Bank
01.2013 - 01.2022
Manager, Technical Operations
Xfinity/Comcast
01.2005 - 01.2011
Walnutwood High School
GED
02.1996 - 02.1996
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