Kaitlin Marx
Island Park,NY
Summary
Accomplished professional with a proven track record at Delta Airlines, excelling in customer service and problem-solving. Demonstrated ability to enhance customer satisfaction and resolve conflicts efficiently. Skilled in database entry and fostering team collaboration, consistently meeting sales goals. Achieved remarkable results by leveraging excellent people skills and a goal-oriented approach.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Delta Airlines
04.2015 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Used excellent customer service skills in addressing passengers' needs.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Resolved passenger conflicts and medical emergencies during flights.
Mortgage Appraisal Manager
Fellowship Home Loans
07.2020 - 11.2020
- Expanded knowledge of industry regulations and guidelines through continuous professional development efforts.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Fostered a positive working environment by effectively collaborating with colleagues and providing support when needed.
- Contributed to appraisal report accuracy by diligently collecting and inputting property data into relevant software systems.
- Maintained high work volume and tight deadlines.
Licensed Insurance Agent
Celest Gullo Allstate Agency
08.2017 - 08.2018
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Licensed Insurance Agent
Reimels Allstate Agency
05.2011 - 04.2015
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Generated leads through cold-calling, networking and other outreach methods.
Education
Associate of Arts -
Palm Beach Community College
Boca Raton, FL05-2009
Skills
- Customer service
- Team collaboration
- Reliability and punctuality
- Professional appearance
- Problem-solving
- Database entry
- Customer relations
- Customer satisfaction measurement
- Follow-up skills
- Excellent people skills
- Goal oriented
- Sales goals attainment
Timeline
Mortgage Appraisal Manager
Fellowship Home Loans
07.2020 - 11.2020
Licensed Insurance Agent
Celest Gullo Allstate Agency
08.2017 - 08.2018
Flight Attendant
Delta Airlines
04.2015 - Current
Licensed Insurance Agent
Reimels Allstate Agency
05.2011 - 04.2015
Associate of Arts -
Palm Beach Community College
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