Nicole Ingram
Lake Elmo,MN
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant - Float Pool
M Health Fairview Saint John's Hospital
10.2022 - Current
- Accommodating patients and nursing staff by tracking patients' vital signs and blood sugar levels, as well as answering call lights and requests such as assistance to bathroom, meals, and any other basic necessities
- Moving to multiple units of hospital to help meet staffing demands including intensive care, emergency department, medical/surgical, oncology, cardiovascular intensive care and orthopedic/spine
- Balancing tasks and needs of patients ranging for more critical need patients at an individual level or 8-10 patients
Guest Services Supervisor
University Of Colorado Boulder Recreation Center
01.2020 - 08.2022
- Managed and collaborated with guest services team to confront patron needs efficiently including room reservations, equipment rentals, entry operating turnstiles, first aid and sales of memberships, equipment, fitness classes and events
- Documented and directed customer concerns to correct management positions, delivered a first contact to facility including directions, guidance and assistance on recreational needs
- Maintained strong team environment by providing guidance to peers such as where to direct patrons in facility or over phone, equipment rental, selling products and memberships, first aid and managing large population sizes in facility
Camp Counselor - Summer
Hidden Pines Ranch Camp
05.2019 - 08.2021
- Allocated educational opportunities for campers ranging in age from 5-15 in areas including: horseback-riding, canoeing, archery, tennis, team building, crafts and outdoor cooking
- Monitored conflict resolution situations among children on individual level or in groups of 15-20, including active listening by asking follow up questions, analyzing root cause of conflict and offering compromise and sharing in groups
- Proposed team-building and cohesion activities to engage campers while encouraging and allowing space to feel comfortable in multiple areas including singing, dancing, dressing up on theme days, skits and meal time group conversation
Bank Teller
Lake Elmo Bank
06.2017 - 12.2020
- Completed services for individual customers and local businesses including deposits, cash orders, withdrawals, access to safety deposit boxes and coin machine as well as cashier's checks
- Adapted and used problem solving skills to productively meet customer needs and assist coworkers during times of high customer traffic by acknowledging customers presence when waiting for assistance and working promptly to finish tasks
- Contacted and consulted coworkers in other departments through verbal communication, phone, or email including bankers and loan officers on assistance outside of teller line
Education
Bachelor of Arts - Integrative Physiology & Spanish
University of Colorado - Boulder
Boulder, CO08.2023
Skills
Spanish (Intermediate)
Committed to confronting others needs & delivering exceptional service
Supportive of team members & collaborative on best plan of action
Motivated to help improve experiences and understanding for others
Certification
• State of Minnesota Nursing Assistant - June 2021
• American Heart Association Basic Life Support - July 2023
Additional Information
Phi Mu Fraternity - Founding Member, 09/2018 to 05/2022
University of Colorado - Boulder - Boulder, CO
- Participated in chartering a new sorority on the school's campus including weekly chapter development meetings, philanthropic events to raise money for Children's Miracle Network Hospitals, social events and formal recruitment of new members
- Helped lead the Diversity, Equity and Inclusion committee through the sorority by supporting and offering solutions to make the group a safe space for young women in our community
Shadowing Experience, 06/2023 to 07/2023
Summit Orthopedics - Woodbury, MN
- Observed Upper Extremity Orthopedic team led by Dr. Lauren Smith along with Madison Haus PA-C for 17 hours in their clinic and operating rooms to learn more about their professions
- Watched care be given to patients including Carpal Tunnel release and Barton fracture surgeries, cortisone injections to relieve pain, application and removal of arm and wrist casts, as well as review of X-rays of patients to find injuries
Timeline
Certified Nursing Assistant - Float Pool
M Health Fairview Saint John's Hospital
10.2022 - Current
Guest Services Supervisor
University Of Colorado Boulder Recreation Center
01.2020 - 08.2022
Camp Counselor - Summer
Hidden Pines Ranch Camp
05.2019 - 08.2021
Bank Teller
Lake Elmo Bank
06.2017 - 12.2020
Bachelor of Arts - Integrative Physiology & Spanish
University of Colorado - Boulder
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