Nicole Irvine
McComb,MS
Summary
Seasoned professional in Customer Service roles with a strong focus on resolving customer complaints and ensuring satisfaction. Skilled at problem-solving, multitasking, and maintaining a calm demeanor under pressure. Demonstrated ability to improve customer relationships by implementing innovative solutions. Adept at leveraging interpersonal skills for team collaboration and consistent success in previous positions.
Overview
3
3
years of professional experience
Work History
Customer Service Professional
Tribuilders of Mississippi
McComb, MS
11.2021 - Current
- Developed strong relationships with customers by providing personalized attention and care.
- Resolved customer complaints in a timely fashion.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Direct Care Worker
Brean Children home
Bogue Chitto, MS
09.2021 - Current
- Assisted clients with daily activities, including meal preparation and medication administration.
- Adapted strategies depending on individual needs while adhering to established protocols.
- Responded promptly to emergency situations using sound judgment techniques.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
Education
Associate of Applied Science - Surgical Technology
Virginia College of Jackson
Jackson Ms06-2005
Skills
- Customer service excellence
- [Product or Service] support
- CRM Software
- Quality Assurance
- De-Escalation Techniques
- Payment Processing
- Inbound and Outbound Calling
- Paperwork Processing
- Scheduling
- Dispute Resolution
- Customer Relations
Timeline
Customer Service Professional
Tribuilders of Mississippi
11.2021 - Current
Direct Care Worker
Brean Children home
09.2021 - Current
Associate of Applied Science - Surgical Technology
Virginia College of Jackson
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