NICOLE IRVING-HOGAN

• Led enterprise-wide operational transformation for a $300M logistics organization, increasing efficiency by 25%, enabling a 30% workforce reduction through system and process redesign, and improving contractor payment cycles by ~2 weeks to strengthen vendor reliability and cash flow operations.
• Directed multi-workstream ERP and CRM implementation, aligning system selection, governance structures, and cross-functional execution to support scalable operations across finance, warehouse, and administrative functions.
• Advised executive leadership on organizational design, governance, and operational strategy, aligning growth objectives with execution capacity.
• Recovered failing delivery timelines (from ~5 months behind to ~1 month) by restructuring team execution, removing underperforming vendors, and re-establishing accountability across project teams (including ~$50K cost savings).
• Designed operational workflows and systems of record, ensuring consistent execution and improved data reliability while enhancing leadership visibility into performance and risk.
• Researched latest AI trends to inform development of AI enhancements and AI agent use.

• Streamlined communication across five departments by synthesizing updates and managing timelines for portfolio of projects, improving project alignment.
• Oversaw development of multi-department year-end report by validating data, refining narrative inputs, and ensuring consistency across teams, enhancing overall reporting quality.
• Reviewed and challenged reported metrics for accuracy and completeness, enhancing data quality and integrity in reporting.

• Analyzed psychological safety data across R&D teams to identify barriers affecting team effectiveness, providing insights that empowered leadership to enhance workplace culture and employee engagement.
• Collaborated with cross-functional teams to establish and monitor psychological safety metrics, ensuring initiatives support broader diversity, equity, and inclusion objectives.
• Advised leadership on ESG positioning related to animal research through external analysis, translating findings into actionable recommendations that enhance community trust and mitigate risk.

• Drove 150% year-over-year revenue growth in summer programming by redesigning the go-to-market strategy, aligning campaign timing with customer decision cycles, and implementing data-driven marketing execution.
• Achieved full program enrollment prior to season start for the first time, improving revenue predictability and operational planning.
• Built campaign tracking and A/B testing frameworks to optimize marketing performance, enhancing enrollment conversion rates across programs.
• Designed retention strategies to stabilize participation and sustain revenue throughout program duration, reducing mid-cycle attrition.
• Developed analytics linking brand visibility with community engagement, guiding leadership decisions on marketing and program strategy.

Partnered with the CEO and Board to scale the organization from $10M to $15M in revenue by redesigning sales operations and improving revenue capture across the business.

• Redesigned front-end sales processes to streamline customer flow and improve conversion value by 20%, directly enhancing revenue generation.
• Identified and resolved critical failures in financial operations, uncovering ~$1.2M in uncollected revenue and driving system and process changes to ensure consistent billing and collection going forward.
• Led implementation of ERP, CRM integration, and VoIP systems, creating a more connected operational infrastructure that improved customer routing, reduced response times, and increased organizational throughput.
• Developed and operationalized performance metrics across sales and collections teams, allowing leadership to identify performance gaps and enhance accountability.
• Facilitated organizational training to support systems knowledge transfer and empower managers to effectively train employees in their departments.

• Managing a team of 15 Sales personnel. Directed revisions to commission structure, increasing sales team motivation, and enabling consistent achievement of monthly performance targets, achieving 110% year over year performance.
• Presented strategic recommendations to leadership and Board on market shifts and long-term positioning to address industry disruption.
• Established relationships with community and religious leaders for market insights to inform sales strategies.

• Exceeded annual sales targets by 120% and increased territory revenue by 29% through strategic relationship development across K–12 school districts.
• Developed and executed sales strategies for academic publishing initiatives, resulting in enhanced market presence.
• Cultivated relationships with key clients, increasing engagement and retention rates.
• Coordinated training programs for new sales representatives on publishing standards, improving onboarding effectiveness.

• Oversaw full event lifecycle for high-profile engagements, including multimillion-dollar events.
• Developed detailed event timelines, ensuring timely execution and adherence to schedules.
• Collaborated with vendors to secure essential services and supplies, enhancing event quality.
• Facilitated on-site logistics, coordinating resources for seamless event operations.