Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Jachim

Buffalo,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Collector

Executive Recovery Group
01.2012 - 02.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.

Debt Collector Manager

Credx Debt Recovery
12.2007 - 12.2011
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Director of Childcare

Helping Hands Learning Center
06.1996 - 09.2006
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Developed relationships with community organizations to provide additional resources and services to families.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Attended approved training and continuing education courses to maintain certifications.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.

Education

Associate of Applied Science - Early Childhood Education

Villa Maria College Buffalo
Buffalo, NY
06.2002

Skills

  • Issue Investigation
  • Account Reviews
  • Fair Debt Practices
  • Debt Management
  • Skip Tracing

Timeline

Collector

Executive Recovery Group
01.2012 - 02.2023

Debt Collector Manager

Credx Debt Recovery
12.2007 - 12.2011

Director of Childcare

Helping Hands Learning Center
06.1996 - 09.2006

Associate of Applied Science - Early Childhood Education

Villa Maria College Buffalo

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Nicole Jachim