Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander woodson

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at CardWorks Servicing, leveraging assertiveness and comprehensive call center experience. Spearheaded innovative fraud prevention strategies, reducing fraudulent activities significantly. Excelled in team leadership at Forever 21, fostering a collaborative environment and driving performance improvements. Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Experienced Collections Specialist bringing [Number]-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

10
10
years of professional experience

Work History

Collector

Cardworks Services
01.2020 - Current
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Trained new team members on scripts, company services, and collection strategies.

Fraud Officer

CardWorks Servicing
01.2020 - Current
  • Participated in industry conferences to stay abreast of evolving trends in financial crime prevention techniques and tools.
  • Conducted thorough due diligence checks on new clients, minimizing potential risks associated with fraudulent activities.
  • Implemented robust authentication protocols, enhancing the overall security posture of the organization''s systems and applications.
  • Collaborated with cross-functional teams to implement effective anti-fraud strategies, ensuring company-wide compliance.
  • Reviewed transactional data regularly to identify emerging trends or unusual activity warranting further investigation or action.
  • Handled complex fraud investigations, gathering critical evidence for successful case resolution and prosecution of offenders.
  • Reduced fraudulent activities by implementing stringent security measures and monitoring potential risks.

Manager

Forever 21
01.2015 - 06.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Science - Law

Everest College
Orlando, FL
02.2015

Skills

Safety Procedures

Customer research

Assertiveness

Call center experience

Issue investigation

Repayment plan structuring

Performance Improvements

Timeline

Collector

Cardworks Services
01.2020 - Current

Fraud Officer

CardWorks Servicing
01.2020 - Current

Manager

Forever 21
01.2015 - 06.2020

Associate of Science - Law

Everest College
Alexander woodson