Proven track record in enhancing operational efficiency and customer satisfaction at CardWorks Servicing, leveraging assertiveness and comprehensive call center experience. Spearheaded innovative fraud prevention strategies, reducing fraudulent activities significantly. Excelled in team leadership at Forever 21, fostering a collaborative environment and driving performance improvements. Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Experienced Collections Specialist bringing [Number]-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Safety Procedures
Customer research
Assertiveness
Call center experience
Issue investigation
Repayment plan structuring
Performance Improvements