Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Alessandra

278 St Lawrence Ave Apt 3,NY

Summary

Dynamic and results-driven professional with extensive experience as a Collector at Kp Asset Consulting, adept at utilizing negotiation skills to enhance recovery rates. Proven ability in time management and safety procedures, while training staff on compliance regulations. Committed to improving operational efficiency and client satisfaction through effective communication and strategic account management.


Experienced cleaning professional prepared to maintain high standards in facilities management. Strong focus on team collaboration and delivering results. Reliable and adaptable with changing needs. Skilled in sanitation, floor care, and basic maintenance tasks. Positive attitude and strong work ethic ensure clean and safe environment.

Overview

11
11
years of professional experience

Work History

Collector

MDP Consulting
03.2024 - Current
  • Assisted in managing collection processes to ensure timely follow-up on outstanding accounts.
  • Learned and utilized company software for tracking payments and customer interactions.
  • Supported team efforts by maintaining organized records of client communications and payment histories.
  • Adapted quickly to changes in policies and procedures related to collections.
  • Engaged with clients to explain payment options and resolve account inquiries effectively.

Collector Agent

Kp Asset Consulting
05.2020 - 02.2024
  • Conducted thorough account reviews to identify outstanding debts and develop collection strategies.
  • Utilized negotiation skills to secure payment agreements with clients, enhancing recovery rates.
  • Implemented updated collection procedures, improving efficiency and reducing response times.
  • Maintained detailed records of interactions and payments using specialized CRM software for tracking.
  • Trained new staff on best practices in debt collection and compliance regulations to ensure consistency.

Commercial Janitorial Cleaner

Clean Team Buffalo
09.2014 - 04.2020
  • Performed daily cleaning tasks, ensuring high standards of cleanliness and hygiene in commercial environments.
  • Operated and maintained cleaning equipment, including floor buffers and industrial vacuums, promoting operational efficiency.
  • Assisted in training new team members on effective cleaning techniques and safety protocols to enhance performance.
  • Implemented waste management procedures, ensuring proper disposal of materials per company guidelines.
  • Conducted routine inspections to identify areas needing attention, improving overall facility presentation.

Education

GED -

Adult Learning Center
Buffalo, NY

Skills

  • Safety procedures
  • Call center experience
  • Assertiveness
  • Customer research
  • Time management
  • Multitasking

Timeline

Collector

MDP Consulting
03.2024 - Current

Collector Agent

Kp Asset Consulting
05.2020 - 02.2024

Commercial Janitorial Cleaner

Clean Team Buffalo
09.2014 - 04.2020

GED -

Adult Learning Center

Similar Profiles

CREATE PROFILE