Nicole L.J Stennett
Chicago,IL
Summary
Personable and energetic Customer Service oriented committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Caterer
Stennetts 1Island Catering
Chicago, IL
08.2008 - Current
- Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98.9% accuracy.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support.
Teacher’s Assistant
Chicago Public Schools
Chicago, IL
06.2018 - 03.2020
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored 35 students in classroom and outdoors activities to promote student safety.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Education
High School Diploma -
06.1989
Skills
- Service-Oriented
- Records Maintenance
- Time Management
- Verbal and Written Communication
- Billing Inquiries
- HIPAA Compliance
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Data Confidentiality
- Multitasking and Prioritization
- Data Entry and Maintenance
Certification
ServSafe
Timeline
Teacher’s Assistant - Chicago Public Schools
06.2018 - 03.2020
Lead Caterer - Stennetts 1Island Catering
08.2008 - Current
Jones Metropolitan - High School Diploma,