Nicole Jackson

• Experienced Roles: Levine Cancer Institute Live Answer/Outreach, Medical Secretary, RMA, and Emergency Room Patient Access.
• Assists Physician and/or Advanced Care Medical staff with conducting patient care, including clinical and clerical
• Patient intake at office visit, documentation, vaccine and medication administration, phlebotomy, point of care environmental, and organizational tasks
• Assists with appointment scheduling and maintaining medical records, processing insurance forms, preparing reports, assisting with scheduling patients for medical procedures and hospitalization
• I ensure competent and accurate appointment scheduling while maintaining efficient flow of all incoming calls for the practices
• Providing screening, handling and routing of incoming calls to ensure patients messages are appropriately entered in IDX/Cener, Epic, Athena, Aria, Canopy and Stars

• Provide daily safe, reliable timely transportation for children attending public schools
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

• CareMetx- Clinical Reimbursement Case Coordinator(November 2020 -February 2021)

Contributing on complex healthcare consulting engagements, and Informed of healthcare trends and state and federal regulations I highlight relevant implications for clients. Assisting clients with implementations of benefit plans, preparing and validating data, executing and managing independently on client's calls and maintaining up-to-date client activity log, as I conduct internal and external quality assurance activities on MCO deliverables to ensure compliance.

• Inlivian Charlotte Housing Authority- Administration Processor (March 2021- April 2022)
• Performed wide-ranging administrative, financial and service-related functions.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Completed daily logs for management review.
• Increased customer satisfaction with prompt and accurate order processing.
• Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.

• Assists with the staffing and scheduling of patients according to the needed services
• Being responsible for making assignments for staff according to their schedule needs, maintains admission and discharge logs, enters data into computer system, communicates with care managers and staff related to patients' condition, faxes, mails, copies information as needed and distributes incoming mail to the team, assists in payroll processing and performing other duties as directed by the Branch Manager
• Established a strong rapport with patients, families, and caregivers, providing emotional support and guidance during challenging times.
• Resolved customer complaints using established follow-up procedures.
• Ensured compliance with federal, state, and local regulations governing patient privacy, confidentiality, and data security measures related to the handling of sensitive health information.
• Developed customized care plans to address individual patient needs and preferences.

• Taking calls to assist patient's physicians and provider staff on enrolling on government healthcare plans to receive medications needed
• Processing applications and shipping medications to doctor's offices
• Verifying eligibility authorization, tax records, medical bills and ICD coding, State to State requirements for assistance
• Answer basic clinical and program inquiries
• Coordinates access to therapies, schedules and conducts appropriate follow-up and facilities access to appropriate support service, including reimbursement counseling, nursing hotline and support
• Processing incoming enrollment forms follow up phone mail and fax missing information and Support payer research
• Managed over 20 assigned cases and projects in week.

• Evaluated the eligibility of clients and company based on submitted loan applications
• Working as a liaison between customers and the financial institution to assist qualified applicants acquire loans in a timely manner
• Following up with customers to determine their needs and recommend the best loan products to help meet their financial goals
• Additionally, mitigate potential losses on delinquent loans using various alternatives, including pre-foreclosure sales, modifications, stipulated repayment agreements, deed-in-lieu of foreclosure, assumptions, and report to supervisor