Nicole Jacobson
Martinez,CA
Summary
Results-driven Senior Project Manager known for high productivity and efficient task completion. Specialize in strategic planning, risk management, and team leadership. Excel in negotiation, communication, and problem-solving to deliver projects on time and within budget. Committed to fostering collaboration and driving project success with a focus on continuous improvement.
Overview
11
11
years of professional experience
Work History
Senior Project Manager
The Restoration CleanUp Company
Pittsburg
10.2023 - 12.2024
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Analyzed data from completed projects in order to identify areas for improvement.
- Managed client relationships by serving as the main point of contact for all project-related inquiries; addressed concerns promptly to maintain high levels of customer satisfaction
- Generate new jobs through current relationships; producing 50 percent & more of self acquired productivity
- Developed & implemented project management methodologies, best practices, resulting in improved efficiency & productivity across the organization
- Monitored project progress regularly using appropriate tools and techniques; identified potential risks or issues proactively; developed contingency plans as needed
- Implemented effective communication strategies to ensure clear understanding of project goals among team members; facilitated regular status meetings to provide updates on milestones achieved
- Assessed damage caused by fire, water, or mold & developed a comprehensive restoration plan
- Utilized specialized equipment such as air movers, dehumidifiers, ozone generators for effective restoration
- Collaborated with insurance adjusters to document damages & provide accurate estimates for repairs
- Ensured compliance with safety regulations throughout the restoration process
- Coordinated with subcontractors such as plumbers or electricians when additional expertise was required
- Maintained detailed records of work performed including before-and-after photos for documentation purposes
- Provided guidance to team members on how to overcome obstacles during the course of a project.
- Created detailed reports on project status, issues, risks and opportunities.
Operations Manager/Senior Production Manager
Servpro of East Concord/Brentwood & San Ramon
San Ramon, California
02.2023 - 10.2023
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delegated work to staff, setting priorities and goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed both operations & employee personnel for two Branches (San Ramon & Brentwood)
- Conduct meetings, which include Jobs in Progress review ,billing & collections of Invoiced Services, daily production meetings, Weekly job board meetings with the crew chiefs review job scopes & JIP updates .
- Sell large commercial & residential fires
- Create Scopes, sketch, material sheets & take photos to document mitigation needs for each loss.
- Generate Xactimate estimates &. Change Orders throughout the span of the project.
- Handle all coordinating & correspondence with adjusters, property managers & insured/client.
- Start crews, monitor progress throughout the job until completion. Do regular site checks & final job completion walk through.
- Handle all coordinating & correspondence with adjusters, property managers & insured/client.
- Start crews, monitor progress throughout the job until completion. Do regular site checks & final job completion walk through.
- Proficient in, DryBook, Assured, Xactimate, XactAnalysis, ServNet, quickbooks, Symbility, , CTSO & Excel data sheets.
Senior Project Manager
Service Master Restoration
Benicia, California
06.2020 - 02.2023
- Established best practices for managing complex projects successfully.
- Complete all Fire, Contents, Bio & Structure cleaning inspections.
- Sign large commercial & residential fires
- Operate Mattreport on large commercial losses
- Create Scopes, sketch, material sheets & take photos to document mitigation needs for each loss.
- Write Xactimate initial estimates, prepare final estimate generation to upload for invoicing
- Handle all coordinating & correspondence with TPA’s, Insurance adjusters, PA’s & IA’s, Property managers & Customer/Property Owner’s.
- Start crews, monitor their progress throughout the job until completion.
- Order testing, temp repair services, & abatement services.
- Ensure my projects are functioning at a higher gross profitability.
- Provide customer support, show them empathy during such challenging & stressful circumstances & conditions
- Maintain all relationship's to generate referred or repeat business.
- Set Equipment on losses, complete mica (moisture mapping) documentation to ensure needs of the current loss for future scheduling are met & executed.
- Have fire-line training & knowledge
- Have extensive fire loss knowledge and contents knowledge in doing contents cleaning, pack outs/ pack backs.
- Can handle a project load of 35-70
- COW/ Time & Material Billing knowledgeable
- Proficient in Dash, Assured, XactAnalysis, docusign & quick books & several other platforms & CRM Data Bases.
Project Manager / Estimator
BMS CAT & Blackmon Mooring
Hayward, California
01.2014 - 03.2018
- Run all Reconstruction Projects
- Pre-Construction job walks and review estimates to make sure they are accurately written
- Prepare all Supplemental & Homeowner Direct change order estimates, revise reconstruction estimates
- Meet clients, go over schedule and material budget for material selections
- Select with client & proceed with ordering/locating all materials for the project
- Hire subcontractors for the different trades of the project
- Monitor all projects during construction process and make changes as necessary should the need arise to prevent any potential risks
- Create Budgets, scopes for the subcontractors and work orders
- Work with the assigned adjuster on each claim/assignment for approvals and all communication on the loss
- Pull permits and request/attend city inspections
- Create final punch list for projects and do all completion paperwork
- Schedule all needs for the loss such as testing, abatement and post air clearances
- write all estimates for reconstruction and restoration in Xactimate program
- Email adjusters updates on the loss and update the systems with notes on progress of repairs & to document all communications.
Skills
- Estimating (12years)
- Marketing
- Budgets
- CLIENT RELATIONS
- Restoration Industry Experience
- Construction Management
- Project management
- Restoration
- Mold Remediation
- Fire restoration
- Commercial construction
- Construction, Residential construction
- Organizational skills
- Forklift Certified
- Strong client Relations
- Self Motivated/Self Starter
- Sales Strategies
- Creative Problem Solve
Timeline
Senior Project Manager
The Restoration CleanUp Company
10.2023 - 12.2024
Operations Manager/Senior Production Manager
Servpro of East Concord/Brentwood & San Ramon
02.2023 - 10.2023
Senior Project Manager
Service Master Restoration
06.2020 - 02.2023
Project Manager / Estimator
BMS CAT & Blackmon Mooring
01.2014 - 03.2018