Nicole Jagos
Linden,MI
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service
VG's Grocery Store
Fenton, USA
08.2018 - Current
- Give outstanding customer service, respect the customers and staff, and be on time
- Resolve customer concerns in a professional manner
- Built and maintain positive working relationships with co-workers and management
- Maintains cleanliness of checkout area
- Received performance merit increases
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers promptly and responded to questions.
- Conducted price checks for special orders or discounts as requested by customers.
- Used suggestive selling techniques to promote add-on sales.
- Maintained work area and kept cash drawer organized.
- Verified customer age requirement for alcohol or tobacco purchases
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- I answered customer questions about store policies and procedures.
- Welcomed customers, offering assistance in finding store items.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Helped customers find specific products, answered questions, and offered product advice.
Owner
Nicole's Dog Sitting Business
Linden, USA
01.2018 - Current
- Follow the owner's instructions for feeding, walking, and playing with the dog(s)
- Record & report information back to the customers
Newspaper Carrier
Tri-County Times
Fenton, USA
01.2018 - 07.2018
- Achieved a 100% error-free delivery rate for Tri-County Times paper route.
- Managed newspaper delivery for roughly 150 households on a weekly basis.
- Delivered newspapers directly to designated porch locations for each residence.
- Packaged newspapers efficiently before distribution.
- Communicated delivery issues to Circulation Manager.
Education
Bachelor of Arts - Criminal Justice
University of Michigan-Flint
Flint, Michigan08.2024
Associate of Applied Science - Applied Science, Criminal Justice
Mott Community College
Flint, Michigan12.2021
High School Diploma -
Eton Academy
Birmingham, MI06.2018
Skills
- Service-Oriented Communication
- Conflict Resolution
- Effective Problem Analysis
- Strong Verbal Skills
- Effective Leadership
- Efficient Cash Handling
- Dependable Professionalism
- Cash Handling Expertise
- Proficient in Cash Handling
- Effective Time Management
- Checkout Oversight
- Strong Oral and Written Communication
- Proven Accountability
- Effective Conflict Resolution
- Sales transactions
- Liquor regulations and compliance
- Cash Register Operation
- Cash Handling Expertise
- Active Listening Skills
- Essential Math Skills
- Rewards Program Marketing
- POS Software Proficiency
- Identity Verification
- Steadfast Punctuality
- Effective Conflict Management
- Service Excellence
Honors Certificates
- Phi Theta Kappa Honor Society Member #21239728
- 2023 - QPR Suicide Prevention Gatekeeper Program U of M-Flint
- 2023 - G.H.O.S.T. Certification Program, Genesee County Sheriff's Dept.
Timeline
Cashier/Customer Service
VG's Grocery Store
08.2018 - Current
Owner
Nicole's Dog Sitting Business
01.2018 - Current
Newspaper Carrier
Tri-County Times
01.2018 - 07.2018
Bachelor of Arts - Criminal Justice
University of Michigan-Flint
Associate of Applied Science - Applied Science, Criminal Justice
Mott Community College
High School Diploma -
Eton Academy
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