Nicole James
Landis,NC
Summary
Dynamic Area Manager with a proven track record at Massage Envy, excelling in business development and relationship management. Expert in controlling costs and driving profitability through innovative operational strategies. Cultivated strong leadership among managers, enhancing team performance and achieving significant improvements across multiple locations.
Overview
17
17
years of professional experience
Work History
Area Manager
Massage Envy
Huntersville, NC
10.2015 - 02.2026
- Implemented, coordinated, and managed different operations over 3 different clinics simultaneously within a 6 clinic district.
- Managed around 150+ employees in total.
- Balanced company profitability, growth, and market share with current operation and trend data to make decisions.
- Developed managers into successful leaders through training and hands-on support.
- Assessed assigned locations, verified operating conditions, and identified improvement opportunities.
FOH Manager
Afton Tavern
Concord, NC
10.2010 - 10.2015
- Followed safety, sanitization and food handling guidelines.
- Communicated professionally with customers, colleagues, and supervisors.
- Kept front of house employees in line throughout their shifts.
- Listened to guest needs and responded promptly for personalized service.
- Managed about 20 employees per shift and over 100 employees in total.
Data Network Specialist
United States Marine Corps
Honolulu, HI
09.2008 - 10.2010
- Recommended hardware and software improvements to streamline workloads.
- Orchestrated system upgrades on weekends to alleviate network slowdown.
- Monitored network devices for issues and resolved bottlenecks to reduce downtime.
- Identified key network vulnerabilities and immediately applied vendor-supplied patches.
Education
Chemistry, Anthropology
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma - undefined
Northwest Cabarrus High School
Kannapolis, NC06-2007
Skills
- Proficiency in Microsoft Office, PowerPoint, Word, Excel
- Performance and metrics
- Multi-unit management
- Training leadership
- Decision making
- Time management
Controlling costs
Business development and planning
Supply chain management
Proficiency in Microsoft Office, PowerPoint, Word, Excel
Awards
Achieving "Manager of the Year" in 2025 for the entire Charlotte region and attending the Performance Summit in Dallas, TX to compete in the National awards ceremony.
Timeline
Area Manager
Massage Envy
10.2015 - 02.2026
FOH Manager
Afton Tavern
10.2010 - 10.2015
Data Network Specialist
United States Marine Corps
09.2008 - 10.2010
High School Diploma - undefined
Northwest Cabarrus High School
Chemistry, Anthropology
University of North Carolina At Charlotte