Area manager with a strong record in staff management, driving team effectiveness and resolving complex customer inquiries. Skilled in coaching and mentoring to meet and exceed performance targets. Proven ability to enhance operational efficiency and improve customer satisfaction.
Overview
29
29
years of professional experience
Work History
Area Manager
Premium Retail Services Inc
Birmingham, AL
12.2016 - 08.2026
Supervised employees to enhance productivity and meet performance targets.
Trained staff to enhance overall team effectiveness and collaboration.
Oversaw recruitment processes, including interviewing and onboarding new hires.
Monitored district performance to evaluate goal attainment and pinpoint areas for improvement.
Reviewed staffing requirements to ensure consistent store coverage and operational efficiency.
Resolved customer inquiries and complaints requiring management-level intervention.
Conducted employee performance reviews, providing feedback and coaching to drive continuous improvement.
Retail Merchandiser
Crossmark Management Group
Birmingham, Alabama
09.2015 - 12.2016
Collaborated with management to update store planograms for enhanced product placement.
Monitored competitor displays to identify trends and inform merchandising strategies.
Designed and arranged promotional materials, including signs and banners, to enhance customer engagement.
Conducted inventory checks to maintain optimal stock levels and product availability.
Trained new staff on merchandising standards and company policies to ensure consistency and compliance.
Assisted customers in selecting suitable merchandise tailored to their needs.
Leveraged mobile technology to streamline execution of job functions.
Stay at Home Parent
Cathie Weber
Birmingham, Alabama
04.2004 - 09.2015
Created a safe and supportive environment for children, promoting inclusivity and respect for diverse backgrounds.
Provided educational support through tutoring and homework assistance.
Coordinated daily schedules to enhance household efficiency.
Managed household budget to maintain financial stability and prioritize essential expenses.
Accounts Payable Supervisor
Alabama Lock & Key
Birmingham, Alabama
08.1997 - 01.2004
Coordinated month-end closing activities to ensure timely reporting and compliance in accounts payable functions.
Reviewed and approved invoices to ensure adherence to company policies and accuracy.
Processed vendor invoices to maintain compliance with company policies and ensure timely payments.
Processed vendor payments via check or electronic transfer methods.
Reconciled vendor statements and addressed discrepancies efficiently.
Responded promptly to vendor inquiries regarding payment status.
Prepared and updated vendor files, including tax documents and insurance information.