Karina faria
Atlanta,GA
Summary
Results-driven Area Manager with expertise in performance management, team development, and process improvement. Proven track record in enhancing store performance and customer satisfaction across multiple locations.
Overview
7
7
years of professional experience
Work History
Area Manager
Pollo Campero
Atlanta, GA
02.2024 - Current
- Developed operational strategies to enhance store performance and customer satisfaction.
- Trained and mentored staff to ensure adherence to company standards and policies.
- Analyzed sales data to identify trends and implement effective marketing initiatives.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve efficiency.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led cross-functional teams to enhance operational efficiency and achieve regional performance targets.
- Implemented strategic initiatives to optimize inventory management and reduce costs across multiple locations.
- Developed training programs to improve staff performance and foster a culture of continuous improvement.
- Analyzed market trends to identify growth opportunities, driving expansion into new territories.
- Streamlined processes through technology integration, enhancing reporting accuracy and decision-making efficiency.
- Facilitated communication between departments to ensure alignment on objectives and operational goals.
- Mentored junior managers, promoting leadership development and succession planning within the organization.
- Managed vendor relationships, negotiating contracts that resulted in improved service levels and cost savings.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Manager
Charleys Philly Cheese Steak
Atlanta, GA
05.2019 - 01.2024
- Coordinated team schedules, ensuring adequate staffing during peak hours for operational effectiveness.
- Implemented training programs that improved employee productivity and service quality.
- Conducted regular site visits to assess compliance with health and safety regulations.
- Collaborated with regional teams to align local operations with corporate objectives and initiatives.
Education
Bachelor of Science - Educational Leadership And Management
ANA G Mendez. Metropolitan University
Orlando, FL03-2016
MBA - Business Administration
Ana G Mendez
Orlando, FL03-2012
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Operations
- Staff training and development
- Cross-functional collaboration
- Staff training
- Controlling costs
- Process improvement
- Customer relationship management
- Staff development
- Quality assurance
- Resource allocation
- Database management
- Staff scheduling
- Business development
- Business development and planning
- Employee scheduling
- Talent review
- Facility inspections
- Brainstorming ideas
- Recruitment and hiring
- Order management
- Profit maximization
- Sales minded
- Customer service
- Training and coaching
- Conflict management
- Attention to detail
- Leadership skills
- Team leadership
- Operations improvements
- Leadership development
- Policies and procedures
- Team building practices
- Customer relations
- Project management
- Goal setting and performance metrics
- Strategic planning
- Business and operations analysis
- Staff supervision
- Negotiation
- Policy enforcement
- Decision-making
- Productivity improvements
- Action plans
- Sales forecasts
- Staff recruiting
- Business administration
- Recruiting and hiring
- Report preparation
- Multi-unit management
- Business planning
- Sales reporting
- Interpersonal communication
- Client relationship building
- Operations oversight
- Performance oversight
- Operational oversight
- Human resource management
- Sales orientation
- Budget administration
- Budget preparation
- Profitability optimization
- Information analysis
- Project planning
- Proposal development
- Workforce development
- Guidelines development
- Sales management
- Staffing oversight
- Financial oversight
- Budget management
- Revenue generation
- Financial management
Timeline
Area Manager
Pollo Campero
02.2024 - Current
District Manager
Charleys Philly Cheese Steak
05.2019 - 01.2024
Bachelor of Science - Educational Leadership And Management
ANA G Mendez. Metropolitan University
MBA - Business Administration
Ana G Mendez