NICOLE Jean, LCSW
Seaford,NY
Summary
Seasoned Psychiatric Social Worker and MLTC Case Manager offering expertise in clinical assessments, implementation of strategies, care plan development and well-versed in crisis management. Known for high productivity and efficiency in task completion. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals. Ready to bring over 10 years of related experience including supervisory to a challenging new role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MLTC Case Manager
Senior Whole Health by Molina
Brooklyn, NY
12.2022 - Current
- Managed and implemented a comprehensive plan of care for 225+ diverse members, focusing on improving health outcomes while ensuring cost-effectiveness, leading to a betterment in resource utilization
- Conducted 225+ member assessments annually, including Phq-9, identifying critical health issues and expediting care which enhanced member recovery rate
- Utilized case management software, EMRs and databases for efficient information for HEDIS tracking.
- Managed special projects of VIP members that successfully improved overall quality and satisfaction
- Collaborated in interdisciplinary care teams, optimizing coordination and service delivery that heightened member satisfaction
- Negotiated with medical and non-medical service providers to improve the socio-economic support for members, achieving successful community resource linkages
- Participated in care management rounds and contributed to committee decision-making, impacting the overall strategy for patient care services
- Successfully met metric performance goals monthly, problem solved effectively and efficiently
Psychiatric Social Worker & SIFI
NYC Health + Hospitals/Kings County Hospital
Brooklyn, NY
02.2014 - 12.2022
- Cross-trained physician-extender in Comprehensive Psychiatric Emergency Program (CPEP), Mobile Crisis Team, and Adult Inpatient Psychiatry
- Completed psychosocials, formulations, Mental Status Exams, dispositions, and formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
- Developed and implemented detailed pre-discharge plans for recipients of care to safely transition back into community and directed assignments to case managers
- Provided lead social work case presentations and recommendations on clinically complex and high utilization cases to senior administration leadership
- Provided solution focused recommendations to determinants of service delivery gaps and low attended hospital wide programs in department meetings
- Oriented new-hire social workers to the milieu of the unit, clinical assessments, documentation, and discharge planning
- Provided chart review coverage on outpatient treatment plans in accordance with hospital compliance
- SEMINAR-IN-FIELD (SIFI) certified instructor to MSW students with implementing a strong focus of trauma-informed care and motivational interviewing skills
- Provided weekly supervision to MSW students and coordinated seminars/trainings with multiple departments for continued learning opportunities
- Interviewed prospective MSW students and completed biannual student evaluations
- Experienced in frameworks that are specific to the cultural diversity of the hospital community
Psychotherapist
Beverley Mack-Harry Consulting Services
Brooklyn, NY
07.2012 - 02.2014
- Completed psychosocials to adults and children, and coordinated care for mental health services
- Counseled up 35 clients weekly with issues such as psychiatric, mood disorders, PTSD and anxiety
- Collaborated with clinical psychiatrist and primary care physician to review patient progress and update treatment plans
- Provided therapeutic interventions to adults and emotionally disturbed children through CBT, role play therapy, anger management, domestic violence and substance abuse counseling
- Introduced meditation, guided imagery, breathing techniques to individuals, children and families
- Effectively maintained caseload using alternative therapies and documented client progress in confidential files
- Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children
- Provided discharge planning and case management services for clients
- Provided crisis intervention to high-risk patients in cases of mental health emergencies
- Advocated for placement of patients into community-based treatment settings
Senior Caseworker
Harlem Children's Zone
New York, NY
08.2010 - 07.2011
- Provided preventive case management to families in the Harlem community to address issues of poverty and educational needs
- Completed psychosocial assessments with children and family members to obtain key information for case planning and management
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures
- Maintained records through completion of FASPs, CONNECTIONS and progress notes
- Identified issues, analyzed information and provided solutions to problems
- Facilitated adolescent groups with the focus of at-risk behaviors
- Obtained and supplied information to coordinating agencies including Administration for Children Services (ACS) to provide best possible guidance to clients
- Provided supervision and instruction to interns
Education
Masters of Social Work -
University At Albany (SUNY)
05-2010
Bachelors of Science -
University At Albany (SUNY)
05-2009
Skills
- Microsoft Office suite
- Psychosocials
- Clinical Assessments
- Discharge Planning
- Problem Identification & Resolution
- Coaching
- Mentoring
- Training
Certification
- New York State Licensed Clinical Social Worker (LCSW), The University of The State of New York (Education Department), 092301 expires 09/28/2027
- SEMINAR IN FIELD INSTRUCTOR (SIFI), Columbia University, 05/01/18
Accomplishments
01/01/2020 NYC Health + Hospitals Social Worker Recognition Award, NYC Health + Hospitals
Timeline
MLTC Case Manager
Senior Whole Health by Molina
12.2022 - Current
Psychiatric Social Worker & SIFI
NYC Health + Hospitals/Kings County Hospital
02.2014 - 12.2022
Psychotherapist
Beverley Mack-Harry Consulting Services
07.2012 - 02.2014
Senior Caseworker
Harlem Children's Zone
08.2010 - 07.2011
Masters of Social Work -
University At Albany (SUNY)
Bachelors of Science -
University At Albany (SUNY)