Luz Hernandez
Medical Case Manager
New York,NY
Summary
Genuine HIV Counselor with five years of experience providing HIV education, encouraging engagement into care and providing individual and group counseling. Independent and compassionate professional currently working towards a Bachelor Degree in Interdisciplinary Studies. Skillful in developing risk reduction plans and medication adherence regimens and providing emotional support to HIV-positive clients.
Overview
1
1
Language
22
22
years of professional experience
Work History
HIV Medical Case Manager
Berkshire Health Systems
North Adams, MA
06.2014 - 08.2020
- Provided comprehensive strength-based care coordination, treatment adherence counseling, client advocacy, groups, and support services to diverse caseload of adult clients living with HIV/AIDS and varied comorbidities.
- Consulted and collaborated with internal and external entities, including clinical and medical staff and system HIV/AIDS service agencies to increase client engagement and access to medical and social services, improve client and community health outcomes, and promote client independence and self-sufficiency.
- Developed, completed, and accurately documented comprehensive assessments, service coordination plans, medical progress, and treatment adherence records in accordance with organizational and legal requirements.
Client Advocate
Berkshire Health Systems
North Adams, MA
11.2013 - 05.2014
- Identified patient concerns, directed patient inquiries and complaints, explained policies and procedures, served as a liaison between patients and health care provider referrals, and enhanced patient satisfaction with services.
Administrative Assistant
AlphaStaff
Jacksonville, FL
01.2011 - 07.2012
- Completed all administrative duties, including responding to domestic and international inquiries, generating accurate quotes, processing and maintaining database of customer orders, and coordinating with internal and external entities to ensure precise order fulfillment for an airplane parts manufacturer and retailer.
Client Services Manager
Fortegra Financial Services
Jacksonville, FL
03.2007 - 10.2009
- Performed quality checks, developed and reviewed performance reports, recordkeeping, and training materials, identified opportunities for improvement, and implemented performance improvement measures accordingly.
Manager
Comunilife, Inc
New York, NY
03.2002 - 01.2006
- Served as agency liaison to funding sources to reconcile monthly reimbursements; prepared monthly reports and claims in accordance with State requirements to ensure compliance for contracts in excess of six million dollars.
- Supervised Accounting team; led staff in the upgrade and implementation of vital MIP accounting software.
Accountant
Comunilife, Inc
New York, NY
01.1995 - 03.2002
- Processed accounts payable/receivable; maintained financial ledgers; produced bank reconciliations for multiple accounts; established and implemented monthly reconciliation timelines to optimize efficiency.
Education
Bachelor of Arts - Interdisciplinary Studies
Massachusetts College of Liberal Arts
TRAININGS & CERTIFICATIONS Motivational Interviewing - undefined
Individual Service Plans (ISP) Training - undefined
Associate of Arts and Sciences - Business Administration and Management
Borough of Manhattan Community College
Skills
Microsoft Office Suite; MIP AccountingAccountingAccounting softwareAccounts payableAdministrativeAgencyBank reconciliationsContractsCounselingClientsClientDatabaseEnglishFinancialISPLegalAccessMicrosoft Office SuiteOrganizationalPoliciesProgressSpeakerQualitySpanishTraining materialsUpgrade
Risk Assessments
Referral services
Client-centered counseling
Health promotion
Community outreach
Risk Assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
HIV Medical Case Manager
Berkshire Health Systems
06.2014 - 08.2020
Client Advocate
Berkshire Health Systems
11.2013 - 05.2014
Administrative Assistant
AlphaStaff
01.2011 - 07.2012
Client Services Manager
Fortegra Financial Services
03.2007 - 10.2009
Manager
Comunilife, Inc
03.2002 - 01.2006
Accountant
Comunilife, Inc
01.1995 - 03.2002
Associate of Arts and Sciences - Business Administration and Management
Borough of Manhattan Community College
Individual Service Plans (ISP) Training - undefined
TRAININGS & CERTIFICATIONS Motivational Interviewing - undefined
Bachelor of Arts - Interdisciplinary Studies
Massachusetts College of Liberal Arts