Roxanna Morse
Kalamazoo,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
HIV Medical Case Manager
CARES
10.2022 - 08.2023
- Improved patient outcomes by developing and implementing customized care plans for HIV-positive individuals.
- Enhanced patient adherence to treatment protocols through regular follow-up appointments and supportive counseling sessions.
- Streamlined the referral process for patients, ensuring timely access to essential medical services and resources.
- Collaborated with multidisciplinary healthcare teams to provide comprehensive care for HIV-positive patients, resulting in better health outcomes.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Empowered patients to take charge of their health by providing education on HIV prevention, transmission, and self-care strategies.
- Facilitated patient enrollment in essential support programs, such as housing assistance and mental health services, improving overall wellbeing.
- Increased patient satisfaction by addressing individual concerns promptly and effectively resolving issues related to care coordination or service delivery.
- Conducted thorough assessments of each patient''s needs, leading to personalized care plans that addressed all relevant aspects of their wellbeing.
- Contributed to ongoing professional development within the organization by participating in training sessions focused on advancements in HIV-related research or practice trends.
- Coordinated with pharmacies to ensure timely medication access for clients experiencing financial or logistical barriers, preventing treatment interruptions.
- Participated in community outreach initiatives aimed at increasing awareness about HIV prevention strategies, helping to reduce transmission rates across the population.
- Assisted clients in enrolling and re-engaging in appropriate medical care.
Housing Case Manager
Housing Resources Inc
05.2022 - 08.2022
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
Barn Hand, Horse Handler
Cedar Lodge Stables
08.2021 - 05.2022
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Contributed to a safe working environment by promptly addressing hazards and maintaining clean workspaces.
- Streamlined daily operations with diligent record-keeping of animal health, feed inventory, and equipment maintenance logs.
- Collaborated with team members to plan and execute efficient feeding schedules for optimal animal nutrition.
- Ensured proper care for injured or sick animals by administering prescribed medications and treatments under veterinarian guidance.
- Maintained positive relationships with clients during barn tours, horse shows, and other events by providing exceptional customer service.
- Improved animal handling skills through continuous training under experienced equestrians on staff.
- Upheld high standards of cleanliness throughout all facilities which led to consistently favorable inspections from regulatory agencies.
- Developed strong rapport with boarders resulting in increased client retention rates over time.
Barn Hand, Horse Handler
Taylor Made Performance Horses
05.2020 - 08.2021
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Ensured proper care for injured or sick animals by administering prescribed medications and treatments under veterinarian guidance.
- Maintained positive relationships with clients during barn tours, horse shows, and other events by providing exceptional customer service.
- Improved animal handling skills through continuous training under experienced equestrians on staff.
Unaccompanied Minor Case Manager
Bethany Christian Services
09.2016 - 04.2020
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
ESL Paraprofessional
Kalamazoo Public Schools Kalamazoo Central High School
09.2015 - 06.2016
- Enhanced ESL students'' language proficiency by implementing engaging and interactive lesson plans.
- Assisted in raising overall school performance by providing individualized support to ESL students.
- Improved student comprehension of complex language concepts through targeted tutoring sessions.
- Promoted a positive learning environment by fostering cultural sensitivity and inclusivity among students.
Lift Up Through Literacy Bilingual Coach
Kalamazoo Public Schools
04.2013 - 01.2015
- Enhanced student literacy by implementing targeted reading strategies and interventions.
- Analyzed student assessment data, providing insights for tailored instruction and support.
- Established positive relationships with students, promoting a love for reading and learning.
- Created engaging lesson materials that encouraged critical thinking and text analysis skills among students.
- Partnered with parents to reinforce at-home literacy activities, strengthening the connection between school and home environments.
Education
BSW - Social Work
Western Michigan University
Kalamazoo, MI04.2013
Skills
- Tractor Operation
- Groundskeeping
- Horse handling and care
- Care Planning
- Assessment skills
- Documentation accuracy
- Cultural Humility
- Interdisciplinary Collaboration
- Healthcare systems navigation
- Maintaining confidentiality
- Community Resource Navigation
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
HIV Medical Case Manager
CARES
10.2022 - 08.2023
Housing Case Manager
Housing Resources Inc
05.2022 - 08.2022
Barn Hand, Horse Handler
Cedar Lodge Stables
08.2021 - 05.2022
Barn Hand, Horse Handler
Taylor Made Performance Horses
05.2020 - 08.2021
Unaccompanied Minor Case Manager
Bethany Christian Services
09.2016 - 04.2020
ESL Paraprofessional
Kalamazoo Public Schools Kalamazoo Central High School
09.2015 - 06.2016
Lift Up Through Literacy Bilingual Coach
Kalamazoo Public Schools
04.2013 - 01.2015
BSW - Social Work
Western Michigan University
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